by Aileen Cerrudo | Posted on Monday, April 29th, 2019
Cebu Pacific was forced to cancel 44 domestic flights scheduled from April 28-30.
Based on the released advisory on Sunday (April 28), Cebu Pacific management said they need to temporarily reduce the number of flights due to the current operating conditions, particularly in their Manila hub in Ninoy Aquino International Airport (NAIA).
“Efforts have been made to minimize the disruption to our passengers in the past week. However, we realize that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights,” the advisory reads.
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
5J991/5J992 Manila-General Santos-Manila
5J641/5J642 Manila-Puerto Princesa-Manila
5J513/5J514 Manila-San Jose-Manila
The airline added that passengers may rebook their flights free of charge, as long as it is within 30 days from the original flight schedule.
Passengers on cancelled flights may take any of the following options:
1. Rebook flights for travel within 30 days from original departure date, free of charge 2. Get a full refund 3. Place the full cost of the ticket in a Travel Fund 4. Re-route to / from alternate airports for travel within 30 days, subject to availability of seats
“These flight cancellations should help stabilize flight timings, improve on time performance and reduce inconvenience to our passengers,” according to the statement.—Aileen Cerrudo (with reports from Asher Cadapan Jr.)
by Robie de Guzman | Posted on Wednesday, May 15th, 2019
MANILA, Philippines – The Civil Aeronautics Board (CAB) will not fine Cebu Pacific over its series of flight cancellations from April 28 to May 10, the Department of Transportation (DOTr) said on Wednesday.
The DOTr explained that no fines will be imposed after CAB found that the concerns of passengers affected by the flight cancellations have been handled properly.
“Affected passengers’ concerns were found to be handled properly by Cebu Pacific in compliance with the Air Passenger Bill of Rights. Thus, the imposition of penalties was not considered at present,” the DOTr said in a statement.
Instead, the CAB directed Cebu Pacific to submit within 30 days a concrete plan stating measures it will take to prevent further inconvenience to passengers.
“We are hoping that Cebu Pacific will immediately comply with the order to resolve this issue. Hindi na natin maibabalik pa ‘yung dinulot na inconvenience these cancellations have caused. But moving forward, we aim to have more substantial actions so that our passengers will not have to suffer,” DOTr Secretary Arthur Tugade said.
The air transport regulator also recommended that a stern warning be given to Cebu Pacific to exercise diligence necessary in maintaining stability and reliability of air transport service to the riding public.
The DOTr said that during its hearings held on May 2 and May 6, Cebu Pacific said that it was forced to cancel hundreds of its flights due to ongoing efforts to improve on-time performance (OTP) as its aircraft takes 49 to 66 minutes before being able to take off.
The flight cancellations will “create space” in their flight and crew inventory, “make way for operational recovery,” and “minimize rolling delays,” the Cebu Pacific noted.
CAB also found that the airliner had a “crewing problem,” as it concluded that “the additional time spent by the on-duty crew on the tarmac consumes the working hours and reserves that were supposed to be utilized at a much later schedule.”
While the CAB understands the cancellations as a recuperative measure for the airline, it pointed out that it cannot be made at the expense of the riding public.
“We want to remind airlines to consider the welfare of its passengers by avoiding short notice. The people have paid for these flights and have made their schedules accordingly,” CAB Executive Director Carmelo Arcilla said.
“While we understand the corrective measures being made to improve OTP, maximum effort should be done so that these measures are not at the expense of our passengers,” he added.
For the DOTr’s part, Secretary Tugade has directed the daily publication of airline OTP in major airports nationwide.
The DOTr noted Cebu Pacific’s OTP was pushed to an average of 51.16%, with lows of around 30% in March due to the hour-long stay on the tarmac. (with details from Joan Nano)
by Maris Federez | Posted on Thursday, May 9th, 2019
The Manila International Airport Authority (MIAA) is seriously considering to permanently ban white taxis at the Ninoy Aquino International Airport (NAIA).
This, following the capture of the taxi driver who has gone viral on social media for overcharging two foreign YouTube vloggers.
In a phone interview on Thursday (May 9), MIAA General Manager Ed Monreal said the move will prevent complaints against abusive drivers of white taxis at the airport from multiplying.
In 2018 alone, more than 300 complaints were filed against white taxis in NAIA.
In January to April this year, MIAA has recorded at least 56 complaints against abusive drivers at the airport.
This is why on Monday (May 6), MIAA started banning white taxis from entering Terminal 1, on a two-week trial basis.
“Pagka dumating ang panahon at naging successful itong ginagawa natin sa Terminal 1, pag-aaralan naman natin ang Terminal 2 kung pwedeng ituloy. Pagka maganda ang resulta at walang naging inconvenience sa mga pasahero, gagawin natin yun [When the time comes and what we’re doing in Terminal 1 succeeds, then we’ll see if we can do it also inTerminal 2. If the result is good and there had been no inconvenience to the passengers, then we will do it],” Monreal added.
The authorities now have been encouraging passengers to ride on accredited yellow taxis, airport buses, and transport network vehicle services at the airport.
MIAA added that they will gradually rid the airport off white taxis so that passengers will not be inconvenienced further. (with report from Joan Nano) /mbmf
by Marje Pelayo | Posted on Tuesday, April 30th, 2019
MANILA, Philippines – Aside from re-booking and refund privileges, passengers affected by the series of cancellations of Cebu Pacific flights will get free round-trip tickets to any domestic destinations.
In an interview, Cebu Pacific spokesperson Charo Logarta-Lagamon said: “It’s the least that we can do dahil marami po kaming naabala at naagrabyado na pasahero.”
“They will each receive a roundtrip ticket para makabawi naman po kami,” she added.
A total of 160 flights were cancelled from April 28 to May 10 due to “choked” network, according to the airline.
Cebu Pacific estimates around 10,000 passengers have been affected by the cancellations and expects the figure to rise as cancellations continue until May 10.
“We cannot stop po apologizing because at the end of the day, naka-abala po kami. Again, we are very sorry,” Lagamon concluded.
The free roundtrip tickets can be availed within the next six months and can be redemmed online. — Marje Pelayo
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