Cebu Pacific was forced to cancel 44 domestic flights scheduled from April 28-30.
Based on the released advisory on Sunday (April 28), Cebu Pacific management said they need to temporarily reduce the number of flights due to the current operating conditions, particularly in their Manila hub in Ninoy Aquino International Airport (NAIA).
“Efforts have been made to minimize the disruption to our passengers in the past week. However, we realize that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights,” the advisory reads.
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
5J991/5J992 Manila-General Santos-Manila
5J641/5J642 Manila-Puerto Princesa-Manila
5J513/5J514 Manila-San Jose-Manila
The airline added that passengers may rebook their flights free of charge, as long as it is within 30 days from the original flight schedule.
Passengers on cancelled flights may take any of the following options:
1. Rebook flights for travel within 30 days from original departure date, free of charge 2. Get a full refund 3. Place the full cost of the ticket in a Travel Fund 4. Re-route to / from alternate airports for travel within 30 days, subject to availability of seats
“These flight cancellations should help stabilize flight timings, improve on time performance and reduce inconvenience to our passengers,” according to the statement.—Aileen Cerrudo (with reports from Asher Cadapan Jr.)
Cebu Pacific has announced the cancellation of its flights between the Philippines and China, Hong Kong and Macau effective immediately.
In their Facebook post, the airline company said this is in support of the Philippine government’s efforts to manage the risks of the novel coronavirus (2019-nCoV).
Flights between the Philippines and Macau and Hong Kong will remain canceled until February 29, while flights between the Philippines and China will remain canceled until March 29.
Cebu Pacific passengers traveling from the Philippines to mainland China, Hong Kong, and Macau until March 31, 2020, may avail of the following options through the Manage Booking portal in the Cebu Pacific website https://book.cebupacificair.com/Manage/Retrieve:
Rebook the flight (new flight date within 30 days of original travel date)
Refund the tickets in full
Store the value of the ticket in a Travel Fund for future use
Meanwhile, all foreign nationals (except those with valid permanent resident visas to the Philippines) who have visited mainland China, Hong Kong and Macau 14 days before traveling to the Philippines will not be allowed to check-in for their flight.
All Filipinos and permanent residents of the Philippines, arriving from international flights who have been to mainland China, Hong Kong, and Macau in the last 14 days prior to arrival in the Philippines will be required by the Bureau of Quarantine to undergo a home quarantine process upon arrival.—AAC
Cebu Pacific announced passengers with flights between China, Hong Kong and Macau booked on or before January 24, 2020 and travelling until February 29 may rebook their flights for free or refund their tickets in full.
In their Facebook post, Cebu Pacific said passengers can avail the following options:
● Rebook flights (new flight date within 30 days of original travel date); ● Refund tickets in full; ● Store the value of the ticket in a Travel Fund for future use
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