Samsung Electronics America’s President and Chief Operating Officer Tim Baxter said on Wednesday the South Korean company was doing everything to make sure the problems with the Galaxy Note 7 do not reoccur and said the results of a probe into the smartphone fires will be made public ‘very soon.’
“As you know, this year was a challenging year for Samsung. Some of you were directly impacted and certainly many saw the media coverage, especially about the Note 7. We continue our intensive efforts, internally and with third party experts to understand what happened and to make sure it does not happen again. And very soon we will be sharing the root cause report on the Note 7,” Baxter said.
It was reported on Monday that Samsung would announce, this month, the results of an investigation into what caused some of its Galaxy Note 7 smartphones to catch fire.
The South Korean firm said in October it was examining all aspects of the phone, suggesting there may be a combination of factors that contributed to one of the costliest product safety failures in tech history.
The world’s top smartphone maker warned of a $5.1 billion hit to its operating profit over three quarters following its decision to permanently halt Galaxy Note 7 sales in October.
Investors and analysts have said it is critical for Samsung to identify the root cause of the fires in order to rebuild consumer trust and avoid repeating the same mistakes. — Ninya Armillo | UNTV News & Rescue