Refund sa sobrang singil ng Meralco bill noong ECQ, nagsimula na

Robie de Guzman   •   July 9, 2020   •   2973

MANILA, Philippines – Sinimulan na ng Manila Electric Company (Meralco) ang pagbibigay ng refund sa mga customer na siningil at nagbayad ng kanilang mga bill noong Abril at Mayo kung kailan ipinatupad ang enhanced community quarantine (ECQ) sa Metro Manila.

Kailangan lamang dalhin ng mag-aavail ng refund ang proof of payment ng bill, at government-issued identification card, lakip ng authorization letter kung naka-pangalan sa ibang tao ang linya ng kuryente.

Ayon kay Jeff Cochon, ang Business Center Manager ng Meralco Commonwealth Branch, may naka-hiwalay na linya para sa mga kukuha ng refund upang mas mapabilis ang proseso.

“Kung mayroong dumarating na customers ng Meralco para mag-refund, agad-agad pwede sila pumunta doon sa counter na ‘yon sa dulo. At agad-agad, aasikasuhin siya n’ong ating customer care reps,” dagdag pa niya.

Ngunit paglilinaw ng power distributor, hindi lahat ng kanilang kliyente ang sakop ng refund kaya magpapadala sila ng liham sa mga customer para sa detalye at proseso ng refund at kung sinu-sino lang ang maaaring makakuha nito.

Paalala rin ng kumpanya, may ipinaiiral silang installment scheme na maaaring gamitin ng mga konsyumer upang hindi naman sila labis na mabigatan sa pagbabayad ng kanilang bill sa kuryente.

“For those consuming 200 kilowatt hours and below based on their February 2020 bill, their installment scheme will be 6 months, spread out through 6 months,” ani Marco Mañalac, ang media relations officer ng Meralco.

“For those who are consuming 201 kilowatt hours and above based on their February 2020 bill, y’ong installment scheme naman nila is spread out through 4 months,” dagdag pa niya.

Muli ring tiniyak ng power firm na hindi ito magpapatupad ng disconnection operation hanggang sa buwan ng Setyembre. – RRD (mula sa ulat ni Correspondent Asher Cadapan Jr.)

500,000 Meralco customers still without electricity

Robie de Guzman   •   November 13, 2020

MANILA, Philippines – The Manila Electric Company (Meralco) on Friday said that around 500,000 of its customers still have no power in the wake of the onslaught of Typhoon Ulysses.

In a Facebook post, Meralco said most of those affected by power outages are households in Bulacan, Cavite, Marikina, and Quezon City areas.

“As of 6AM, bumaba na to 500K households, or 7.4% ang walang kuryente,” the power distributor said in a statement.

“Walang pong tigil ang restoration efforts ng Meralco para maibalik ang kuryente sa inyong mga tahanan,” it added.

The number is an improvement from the nearly 4 million households that initially lost power after Ulysses’ fierce winds and torrential rains toppled electrical posts and damaged facilities in Meralco’s franchise area.

It gradually decreased to 1.94 million as of 12 noon of Nov. 12 and then to more than 700,000 as of Thursday night.

Meralco reiterated its earlier assurance that its teams on the field are exerting all efforts to restore power soonest despite the current constraints.

The utility firm, however, said that power restoration efforts in areas that are heavily flooded would have to wait so as not to endanger the lives of their linemen.

Tropical Cyclone Wind Signals have all been lifted in the country as Typhoon Ulysses moves to exit the Philippine Area of Responsibility.

Over 2 million Meralco customers hit by power outages amid Ulysses onslaught

Robie de Guzman   •   November 12, 2020

MANILA, Philippines – Millions of customers of the Manila Electric Company (Meralco) have been experiencing power interruptions due to the effects of Typhoon Ulysses, the power distributor said.

In a post on social media, Meralco said 2.2 million households in its franchise area have been hit by power outages.

“As of 12 noon, 2.2M households or 31% pa din po ang walang kuryente,” Meralco said.

In an earlier post, the power distributor said areas heavily affected were Bulacan, Cavite, Rizal, Laguna, Quezon Province, Caloocan, Quezon City, Marikina, Muntinlupa and Makati.

The power distributor assured it has deployed teams to assess and repair power circuits that have sustained damages due to strong winds and heavy rains brought about by the typhoon.

It said it is exerting all efforts to restore power soonest despite the current constraints.

“Ang lahat ng aming mga crew ay naka-deploy 24 x 7. Sa ngayon inuuna nila ang pag patrolya at pag-ayos ng mga circuits na walang power para maging sistematiko ang pagbabalik ng kuryente mula sa mga main lines, lateral lines, mga critical facilities (hospitals, mga sangay ng gobyerno na tumutulong sa mga nasalanta) hanggang sa inyong mga kabahayan,” it said.

However, the utility firm said that power restoration efforts in areas that are heavily flooded would have to wait so as not to endanger the lives of their linemen.

It also advised affected customers to turn off the main switch of their circuit breaker for their safety.

“Sa mga lugar na baha, di rin kami maka-pasok sa inyong lugar. Hintayin po nating bumaba ang baha,” it said.

“Iniiwasan naming magkaroon ng aksidente dulot ng baha na pwedeng makakuryente sa mga linemen. Sinsiguro namin na ginagawa po namin ang lahat para magka-ilaw sa lalong madaling panahon,” it added.

Meralco likewise urged its customers to report power issues through its official Facebook social media accounts.

It can also be reached via
– 09209716211 (SMART)
– 09175516211 (GLOBE)
– 09257716211 (SUN)

“Please include helpful details such as Account Name, Service ID Number (SIN), Exact Address, Nearest Landmark, Contact Number and Contact Person,” Meralco said.

“Keep the 16211 hotline open for emergency reports that threaten public safety (fallen or leaning electric posts, damaged wires and/or transformers),” it added.

Meralco rates to go down in November

Robie de Guzman   •   November 9, 2020

MANILA, Philippines – The Manila Electric Company (Meralco) on Monday announced a slight downward rate adjustment in November, following a decrease in the generation charges for the month.

In an advisory, Meralco said it will reduce rates by P0.0395 per kilowatt hour (kWh) in its November billing.

The rate adjustment is equivalent to a decrease of around P8 for a typical household consuming 200 kWh a month, and P20 for those consuming 500 kWh per month.

Meralco said the rate cut was driven by the downtrend in generation charges for the month due to the reduction in charges from the Wholesale Electricity Spot Market following improved power supply conditions in Luzon grid last month.

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