Refund sa sobrang singil ng Meralco bill noong ECQ, nagsimula na

Robie de Guzman   •   July 9, 2020   •   2805

MANILA, Philippines – Sinimulan na ng Manila Electric Company (Meralco) ang pagbibigay ng refund sa mga customer na siningil at nagbayad ng kanilang mga bill noong Abril at Mayo kung kailan ipinatupad ang enhanced community quarantine (ECQ) sa Metro Manila.

Kailangan lamang dalhin ng mag-aavail ng refund ang proof of payment ng bill, at government-issued identification card, lakip ng authorization letter kung naka-pangalan sa ibang tao ang linya ng kuryente.

Ayon kay Jeff Cochon, ang Business Center Manager ng Meralco Commonwealth Branch, may naka-hiwalay na linya para sa mga kukuha ng refund upang mas mapabilis ang proseso.

“Kung mayroong dumarating na customers ng Meralco para mag-refund, agad-agad pwede sila pumunta doon sa counter na ‘yon sa dulo. At agad-agad, aasikasuhin siya n’ong ating customer care reps,” dagdag pa niya.

Ngunit paglilinaw ng power distributor, hindi lahat ng kanilang kliyente ang sakop ng refund kaya magpapadala sila ng liham sa mga customer para sa detalye at proseso ng refund at kung sinu-sino lang ang maaaring makakuha nito.

Paalala rin ng kumpanya, may ipinaiiral silang installment scheme na maaaring gamitin ng mga konsyumer upang hindi naman sila labis na mabigatan sa pagbabayad ng kanilang bill sa kuryente.

“For those consuming 200 kilowatt hours and below based on their February 2020 bill, their installment scheme will be 6 months, spread out through 6 months,” ani Marco Mañalac, ang media relations officer ng Meralco.

“For those who are consuming 201 kilowatt hours and above based on their February 2020 bill, y’ong installment scheme naman nila is spread out through 4 months,” dagdag pa niya.

Muli ring tiniyak ng power firm na hindi ito magpapatupad ng disconnection operation hanggang sa buwan ng Setyembre. – RRD (mula sa ulat ni Correspondent Asher Cadapan Jr.)

Meralco to lower power rates in September

Aileen Cerrudo   •   September 9, 2020

The Manila Electric Co. (Meralco) has announced that power rates for the month of September will go down due to the low demand for power supply during the quarantine period.

In a statement, Meralco said a household consuming 200 kilowatt-hour (kWh) is set to save around P12 this month. Households consuming 300 kWh, meanwhile, will save P19. For households consuming 400 kWh and 500 kWh will save P25 and P31, respectively.

Meralco Utility Economics Head Lawrence Fernandez said the limited operations of several establishments brought by quarantine protocols also contributed to the low power rates.

Noong nagkaroon ng reimposition ng MECQ (Modified Enhanced Community Quarantine) for two weeks in August, nakakita rin tayo ng pag-reduce ng demand (During the reimposition of the MECQ for two weeks in August we saw a reduction on the demand) for the month of August and this was reflected in the rates this month, he said.

This is the fifth consecutive month that Meralco implemented power rate cuts in their overall charges.

Meanwhile, the electric company still has to confirm if they will also extend its ‘no disconnection policy’ which is set to end on October 31, 2020.

Meralco Spokesperson Joe Zaldarriaga said the company has also yet to decide on the P20 million fine from the Energy Regulatory Board (ERC) due to the bill shock.

“Our lawyers are studying the order of the regulator. Hopefully, soon, we will be able to give you a more concrete answer in so far as the penalty is concerned,” he said. -AAC (with reports from Asher Cadapan Jr.)

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Meralco to provide discount to qualified ‘lifeline customers’

Aileen Cerrudo   •   August 25, 2020

The Manila Electric Company (Meralco) has announced that the company will be providing discounts to qualified ‘lifeline customers’.

Meralco President and CEO Atty. Ray Espinosa said around 2.77 million lifeline customers will be able to receive the discount. Lifeline customers are those who have an electric consumption of 100 kilowatt-hours of electricity per month or below.

Makakatanggap sila ng diskwento sa kanilang distribution charge equivalent to a total of 101 million pesos. Iyan po ay ibibigay natin as additional credit sa kanilang bills na darating (They will receive a discount in their distribution charge equivalent to a total of 101 million pesos. We will place that in the additional credit in their upcoming bills),” he said.

Lifeline customers paying through the Meralco app will not be charged with the P47 convenience fee.

Meanwhile, Meralco assured they are implementing actual meter reading and not estimated meter reading that was implemented during the Enhanced Community Quarantine (ECQ) period.

For any complaints, Meralco advises its customers to visit their website at www.meralco.com.ph/residential or their Facebook page. Customers can also contact its call center hotline: 16211. –AAC (with reports from Vincent Arboleda)

Meralco extends no-disconnection period until October 31

Marje Pelayo   •   August 25, 2020

MANILA, Philippines — Power distributor Manila Electric Company (MERALCO) has announced that it is extending its no-disconnection period until October 31, 2020.

Meralco president and CEO Ray Espinosa on Monday (August 24) said this is to allow customers to save up and settle their unpaid bills. 

The extension is an additional one month of grace period from the original deadline of September 30.

Ito po ay bilang tugon sa inyong request na i-extend ko po ang suspension ng disconnection hanggang end ng October para mas mabigyan ng panahon ang ating mga customers na makalikom ng sapat na pambayad sa kanilang mga bills,” Espinosa said during the hearing of the House Committee on Good Government and Public Accountability.

(This is in response to your request to extend the suspension of disconnection until October to give our customers ample time to prepare funds to pay their bills.)

Espinosa added that the company will also provide a power rate discount amounting to P101 million as relief assistance to around 2.77 million lifeline customers who consume 100 kilowatt-hours (kwh) or less monthly.

This, according to Espinosa, was in response to the suggestion of the House leadership. 

Bilang tugon sa mungkahi ni Speaker Alan Cayetano, kami naman ay magbibigay ng relief or ayuda sa kanila na equivalent to a total of P101 million mula sa aming distribution charge. Ang pagbabasehan namin dito ay ang mga lifeline customers as of February 2020,” he said.

(In response to the recommendation of Speaker Alan Cayetano, we are giving relief to our customers equivalent to a total of P101 million from our distribution charge. Our basis will be our lifeline customers as of February 2020.)

“Ginagamit natin ang February 2020 kasi yun ang huling actual meter reading bago nagkaroon ng ECQ (enhanced community quarantine) at MECQ (modified enhanced community quarantine), at dito malalaman natin sino ang mga lifeline customers na yun na inabutan ng ECQ at MECQ,” he added.

(We are using the February 2020 as basis because that was the last actual meter reading before the imposition of ECQ and MECQ. From this, we will be able to determine the lifeline customers affected by the ECQ and MECQ.)

Customers have been overwhelmed with huge electricity bills in May and bombarded the company with complaints. 

This prompted the Energy Regulatory Commission (ERC) to flag Meralco and explain how it computed its customers’ bills during the period of the enhanced community quarantine. 

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