Prolonged water interruptions in elevated areas due to continued turbid water inflow – Maynilad

Robie de Guzman   •   November 19, 2020   •   407

MANILA, Philippines – Customers in high-lying areas can expect longer service interruptions due to the continued inflow of turbid water from Ipo Dam following the onslaught of Typhoon Ulysses, the Maynilad Water Services Inc. said Thursday.

In an advisory, Maynilad said the sustained inflow of turbid water has prevented the water concessionaire from maintaining the target production level.

“This affected network pressure, and the impact was immediately felt in elevated portions of our concession area,” it said.

“Hence, some of our customers in high-lying areas are currently experiencing a longer service interruption than scheduled,” it added.

Maynilad earlier announced that the water service interruptions it implemented due to high turbidity level could last until Nov. 24 in certain areas.

The water firm said it has started the process of removing the sludge that accumulated in its facilities since Thursday, and commenced the filling up of one of the basins at its La Mesa Treatment Plant as of Wednesday night.

“Clearing operations for the other two basins are ongoing, and being done round-the-clock,” it said.

Maynilad also assured its technical team is already implementing system adjustments at the water plant to address the issue, and has increased its mobile water tanker complement.

It said it has sought the assistance of local government units and the local fire bureau to add to its fleet of water tanker deliveries.

“We apologize for the inconvenience, and continue to ask for our customers’ patience as we facilitate the clearing operations at our treatment facilities that were affected by Typhoon Ulysses,” Maynilad said.

Maynilad warns customers against unauthorized agents collecting payments

Aileen Cerrudo   •   December 23, 2020

Maynilad is warning its customers against unauthorized agents going door-to-door to collect payments.

The water concessionaire received reports from customers about individuals visiting their homes, posing as Maynilad employees, and asking for payment. Reports also said these alleged employees would threaten customers of having their water supply cut if they do not pay.

ABISO SA CUSTOMERSNapag-alaman namin na may ilang tao ang nagpapanggap na Maynilad employee o authorized collecting…

Posted by Maynilad Water Services, Inc. on Tuesday, December 22, 2020

Maynilad reminds its customers that no individuals, not even Maynilad employees and its service providers, are not authorized to collect payments. Only authorized channels provided on the water concessionaire’s website are allowed to collect payments. AAC

Water service interruptions extended until Nov. 29 – Maynilad

Robie de Guzman   •   November 24, 2020

MANILA, Philippines – The Maynilad Water Services Inc. on Tuesday announced it will extend until Nov. 29 the rotational water service interruptions being implemented in its service areas amid the cleanup of sludge in its La Mesa Treatment Plant.

In an update on its social media pages, Maynilad explained it needs more time to remove the sludge in one of its three basins to get it working fully and ramp up its water production.

“Kinakailangan naming i-extend hanggang sa Nobyembre 29, 2020 ang kasalukuyang rotational water service interruption upang masiguro na ang lahat ng apektadong customers ay magkakatubig sa loob ng ilang oras kada araw,” Maynilad said.

The water concessionaire said one of its affected basins is already fully operational while another one has been cleared of sludge and is now being refilled.

“Ngunit ang pagtanggal ng sludge sa ikatlong basin ay hindi inaasahang mas magtatagal kumpara sa naunang mga basin,” it said.

“Sa aming huling tantya, aabutin pa ng karagdagang limang araw para matapos ito pati na rin ang muling pagpapataas ng produksyon ng tubig ng aming planta, at pagpuno ng mga reservoir,” it added.

Maynilad initially scheduled the rotational water service interruptions from Nov. 18 to 24.

The utility firm, however, assured that over the next few days, the actual service interruption schedules that its customers will experience will gradually shorten with the continued build-up of pressure in the pipelines.

Maynilad said that in most of affected areas, water service will be fully restored prior to Nov. 29 leaving only the farthest and highest points of its concession area to experience the schedule interruptions right up to the said date.

It added that mobile tankers will make rounds to deliver water in affected areas.

It reminded customers to expect some discoloration in the water supply when the service resumes, and advised them to let the water flow first until it clears.

“Maaari din gumamit ng malinis na tela bilang filter, siguraduhin lamang na regular itong papalitan. Pakuluan naman ang tubig na gagamiting inumin,” it said.

“Paumanhin sa abalang dulot nito. Maraming salamat sa inyong pang-unawa,” it added.

MWSS tells Maynilad to explain water interruptions in the wake of Typhoon Ulysses

Robie de Guzman   •   November 23, 2020

Maynilad water treatment plant

MANILA, Philippines – Maynilad Water Services Inc. should explain the water service interruptions it implemented and other concerns in its water supply following the onslaught of Typhoon Ulysses in the country, the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office (RO) said on Monday.

In a statement, the MWSS RO said it has served two “notices to explain” to Maynilad on Nov. 16 and 20 over its alleged “failure to inform customers of the need to store water and prepare for possible water service interruptions prior to the onset of the typhoon,” and “the surge of customer complaints received and monitored by the agency through various communication channels.”

“This was in consideration of the expected increase in raw water turbidity levels and the subsequent decrease in water production in the treatment plants during a heavy downpour,” the MWSS RO said.

The agency also noted the customers’ complaints about the poor aesthetic quality of water coming from taps and the concessionaire’s alleged non-adherence to its announced water service interruption schedules.

“Maynilad is expected to submit an official explanation within this week regarding the aforementioned issues, which were observed by the MWSS RO as indication of the Concessionaire’s failure to be efficient and prudent. The Concessionaire is also expected to propose solutions that should prevent the recurrence of these issues with future typhoons,” Patrick Lester Ty, MWSS RO chief regulator, said in a statement.

Maynilad earlier apologized to the public over prolonged water service interruptions, especially in elevated areas, and the issues in water quality.

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