PLDT assures connectivity during 5-day cable maintenance period starting Sept. 26

Marje Pelayo   •   September 25, 2020   •   291

MANILA, Philippines — Telecommunications and digital service provider PLDT informed its customers of a possible Internet traffic on the duration of the five-day emergency maintenance activities by one of its international cable system operators.

In its advisory, PLDT said one of its submarine cable systems, Asia-America Gateway, will conduct maintenance works in the waters of Hong Kong from Saturday, September 26 at 9:00 AM to Wednesday September 30 at 5:00 AM

Because of this, PLDT customers may experience service interruptions during the five day maintenance efforts but the company assured its clients that measures will be undertaken to minimize the effects. 

“In light of this, we wish to assure PLDT and Smart customers of continued internet connectivity all throughout.  We have identified alternative cable systems to keep our connectivity resilient,” the PLDT said.

“We have also adopted measures such as traffic rerouting and local caching, ensuring that most frequently downloaded content is located in the Philippines,” it added. 

The company assured that students can still do their online studies and exams, and users in homes and businesses can go about their normal internet-based activities during this time.

PLDT to conduct emergency maintenance from September 26 to 30

Aileen Cerrudo   •   September 24, 2020

Telecommunications firm PLDT on Wednesday (September 23) announced they will conduct an emergency maintenance on one of its submarine cable systems from September 26 to 30.

Network Advisory on the Asia-America Gateway (AAG) Emergency Maintenance Activities: https://bit.ly/AAG_Maintenance#PLDTAdvisory

Posted by PLDT on Wednesday, September 23, 2020

In an advisory, the telco firm said the operator of the international trans-Pacific submarine cable system Asia-America Gateway (AAG) will conduct emergency maintenance activities. Customers will experience ‘minimize impact’ in internet connection, however, the PLDT assured they will continue their service for all PLDT and Smart subscribers.

“We wish to assure our customers of continued connectivity, as we have alternative cable systems to keep our services going during this maintenance period of AAG,” the advisory reads. AAC

Hackers deface PLDT customer support Twitter account

Robie de Guzman   •   May 28, 2020

MANILA, Philippines – Hacking group Anonymous Philippines appears to have taken over one of PLDT’s Twitter accounts on Thursday, May 28.

As of 12:34 p.m., the Twitter account PLDT_Cares made a post calling out the company’s internet service.

“As the pandemic arises, Filipinos need fast internet to communicate with their loved ones. Do your job. The corrupt fear us, the honest support us, the heroic join us. We are Anonymous. We are Legion. We do not forgive. We do not forget. Expect us,” the post read.

The name of the account was also changed to read @PLDT Doesn’t Care, and succeeding posts were accompanied by #PLDTHacked.

It also posted another message, this time tagging Globe, another telecommunication company in the Philippines.

https://twitter.com/PLDT_Cares/status/1265868513077456896

Other PLDT social media accounts appears to be unaffected.

The PLDT has yet to issue a statement on the matter.

PLDT, Smart offer 6-month installment payment program for outstanding bills

Aileen Cerrudo   •   April 15, 2020

PLDT and Smart Communications are offering a six-month installment payment program for the outstanding bills of their postpaid customers.

“Under this payment program, PLDT Home customers, and, Smart and Sun consumer postpaid subscribers can settle their unpaid balances as of April 30 in six equal monthly payments with 0% interest and no penalties,” the PLDT said in a statement.

PLDT Inc. Chairman and CEO Manuel V. Pangilinan also said the implementation of the installment payment will begin on May 1.

“We hope that through this payment program, we will help keep you connected whether you are at home, the office or elsewhere after the enhanced community quarantine period. As one community, we will get through these challenging times together,” he said.

For inquiries, customers can visit https://beta.pldt.com/article/pldt-and-smart-offer-6-month-installment-bills-payments. AAC

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