Online passport tracker taken down over data privacy issue – DFA

Robie de Guzman   •   November 10, 2021   •   517

MANILA, Philippines – The Department of Foreign Affairs (DFA) on Wednesday said it has taken down its online passport tracker over data privacy issue.

In a statement, the DFA’s Office of Consular Affairs said it has taken down the tracker and all its data sources after it was made aware of the issue on Tuesday to avoid further data broadcasting.

“The DFA’s IT Unit is currently investigating the circumstances surrounding this issue and is taking appropriate measures to secure the data that may have been exposed,” the department said.

“An internal audit will also be conducted to prevent similar incidents from happening in the future,” it added.

A news outlet earlier reported that a misconfiguration in the DFA system could expose thousands of user data, including applicants’ name, passport number and other personal details.

The news report said a concerned citizen “accidentally” discovered the issue in the platform.

DFA’s online passport tracker is a platform that allows applicants to view the status of their passport application. It was launched on September 11, 2021.

“DFA-OCA assures the public that it continues to prioritize the protection and privacy of the data it handles in accordance with the Data Privacy Act of 2021 (Republic Act No. 10173) and is working with the National Privacy Commission in resolving this issue,” the department said.

It advised passport applicants to contact the DFA on the following details regarding the status of their applications and other concerns:

Email addresses: passportconcerns@dfa.gov.phoca@dfa.gov.ph
Hotlines: 09773533942, 09619432021, 09560526290 or (02) 8651-9400
Facebook: facebook.com/dfaphl
Twitter: twitter.com/DFAPHL, twitter.com/DFAOCA
Instagram: instagram.com/dfaphl

DFA temporarily closes some passport service sites amid rising COVID cases

Robie de Guzman   •   January 10, 2022

MANILA, Philippines – The Department of Foreign Affairs (DFA) on Monday announced it will be temporarily closing some of its consular offices amid increasing COVID-19 cases in the country.

In an advisory, the DFA said its Office of Consular Affairs (OCA), Consular Offices (COs) and Temporary Off-Site Passport Services (TOPS) sites will temporarily suspend operations from January 10 to 20, 2022 due to the steep rise in COVID-19 cases among their personnel.

During the temporary suspension of operations, no passport or Apostille applications will be processed or released, the DFA said.

Operations shall resume on January 21, 2022.

Kindly direct any inquiries to the Consular Office where the application was filed, the department said.

The following offices will be closed from January 10 to 20:

  • CO La Union (January 10-14)
  • CO NCR East
  • CO NCR North
  • TOPS Robinsons Novaliches

The following offices will be closed from January 12 to 20, 2022:

  • DFA Office of Consular Affairs in Aseana Business Park, Paranaque City
  • CO NCR Central
  • CO NCR Northeast
  • CO NCR South
  • CO NCR West
  • CO Antipolo
  • CO Angeles
  • CO Baguio
  • CO Dasmarinas
  • CO Iloilo
  • CO Lucena
  • CO Malolos
  • CO San Pablo
  • TOPS Newport Mall
  • TOPS Robinsons Las Pinas
  • TOPS Robinsons San Pedro Laguna
  • TOPS SM Manila
  • TOPS SM MOA
  • TOPS SM North EDSA

Affected Passport and Apostille applicants originally scheduled from January 12 to 20, 2022 at DFA Aseana are advised to refer to their new schedule of appointments posted at the DFA website.

“Please expect an email with further details about your appointment which will be sent to the email address you used when you booked your application,” the DFA said.

DFA restricts entry of unvaccinated passport applicants in Alert Level 3 malls

Robie de Guzman   •   January 6, 2022

MANILA, Philippines — Persons unvaccinated against COVID-19 will not be allowed to enter Consular Offices and Temporary Off-Site Passport Services in malls in areas under Alert Level 3, the Department of Foreign Affairs (DFA) on Wednesday announced.

In a statement, the DFA said the prohibition, which also covers minors, was due to the restrictions imposed by malls hosting the Consular offices and off-site passport services.

“Consular Offices are unable to override the host malls’ security and health protocols,” the department said.

The department advised unvaccinated applicants, including minors, to first check the regulations of the relevant malls before proceeding to their appointments.

Applicants may also reschedule their appointments after having been fully vaccinated against COVID-19 or after malls and local government units have lifted the entry restriction on unvaccinated persons.

“The department requests the public’s cooperation as it strives to deliver passport services to the public while ensuring the people’s safety and health amidst the ongoing pandemic,” the DFA said.

Metro Manila and nearby areas of Cavite, Bulacan, and Rizal are under COVID-19 Alert Level 3 until January 15 amid rising cases of COVID-19.

Passport applicants in Odette-hit areas to be contacted for appointment rescheduling — DFA

Robie de Guzman   •   December 22, 2021

The Department of Foreign Affairs (DFA) Office of Consular Affairs (OCA) has advised applicants affected by the closure of consular offices (CO) due to the onslaught of Typhoon Odette last December 17 that they will be contacted for the rescheduling of their appointments.

In a statement, the DFA-OCA said it will reach out to applicants as soon as it has established contact with the consular offices and the situation stabilizes in Odette-ravaged areas.

The department said the consular office and Temporary Off-Site Passport Services (TOPS) in Cebu will remain closed until December 24 as network connection and sufficient power to continue operations are yet to be restored.

Meanwhile, the following COs in Visayas and Mindanao have resumed operations but shall cater to those who are scheduled from December 21, 2021.

  • CO Bacolod
  • CO Butuan
  • CO Cagayan De Oro
  • CO Clarin
  • CO Davao
  • CO Dumaguete
  • CO General Santos
  • CO Iloilo
  • CO Puerto Princesa
  • CO Tacloban
  • CO Tagum
  • CO Zamboanga

“Applicants scheduled on December 17, 2021, are advised to wait for their new schedule before proceeding to the CO,” the agency said.

It also urged applicants to prioritize their safety and closely adhere to local government safety and precautionary measures set in place following the typhoon’s aftermath.

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