NTC clarifies Mobile Number Portability service to be available by January 2020

Marje Pelayo   •   June 20, 2019   •   1896

Courtesy : Silvie Lindemann, Pexels

MANILA, Philippines – The National Telecommunications Commission (NTC) clarified ‘erroneous’ reports that the mobile number portability (MNP) service would be in effect starting July 2 this year.

“To clarify, the National Telecommunications Commission (NTC) would like to inform the pubic that NTC Memorandum Circular No. 03-06-2019 on “Rules and Regulations Implementing Republic Act (RA) No. 11202 Otherwise known as the “Mobile Number Portability Act” will indeed take effect on July 2, 2019, fifteen days after the IRR was published in a newspaper of general circulation,” the advisory read.

“However, the NTC would like to reiterate that the MNP service will be available by January 2020,” it added.

The NTC explained that the law provides telecommunication companies a six-month period from the effectivity of the IRR to implement the MNP to fully comply with its provisions.

Application for a permanent mobile number is free — NTC guidelines

Marje Pelayo   •   June 18, 2019

FILE PHOTO: AREUTERS/Andrew Kelly

MANILA, Philippines — The National Telecommunications Commission (NTC) has issued the guidelines for the implementation of Republic Act 11202 or the “Mobile Number Portability Act”; the law that allows mobile phone users to maintain a permanent number even when they switch service providers.

Memorandum Circular No. 03062019 outlines the implementing rules and regulations (IRR) of law that was signed by President Rodrigo Duterte in February this year.

Under the guidelines, mobile users may apply for a permanent number free of charge.

No interconnection charges shall be charged for domestic calls and text messages.

Mobile users who wish to apply for a permanent number should have no outstanding financial obligations with their current network.

Users should have no pending request for transfer of the assigned mobile number and the number should be active for at least 60 days.

Meanwhile, all telecommunication companies will share one mobile number portability service provider (MNPSP) to be chosen by existing service providers within 120 days after the circular takes effect.

All expenses for the software, hardware and other facilities required by the MNPSP will be shared by all telecommunication companies.

Violation of the regulations may cost service providers revocation of their franchise and a fine of up to P1 million.

NTC: Mobile Number ‘Portable’ law to take effect in Q2 of 2019

admin   •   February 20, 2019

QUEZON CITY, Philippines — The National Telecommunications Commission (NTC) has begun drafting the Implementing Rules and Regulations (IRR) of the newly-signed Republic Act 11202 or the Mobile Number Portability Act.

The NTC on Wednesday assured to complete and finalize the IRR within 90 days to implement the new law in the second quarter of 2019.

The measure, signed by President Rodrigo Duterte on February 8, will allow mobile users to switch networks or subscription plans without changing their numbers.

The law requires the public telecommunications entities to provide all qualified subscribers with nationwide Mobile Number Portability (MNP), along with its information and features completely free of charge. The porting process should also not take more than 48 hours.

The NTC, however, clarified that not all mobile users can be allowed to switch service providers as postpaid subscribers need to settle first any outstanding account with their current network within three (3) days.

“If you avail of a benefit, eh dapat naman aware ka of your responsibility. Hindi naman pwede na you avail of this kasi may benefit. ‘Yung may utang ka dun bayaran mo muna,” NTC Deputy Commissioner Edgardo Barrios said during an media interview on Wednesday.

Barrios added that the new law is meant to encourage healthy competition among mobile service providers in providing consumers with the best overall value that they can offer.

“For one network provider, para ma-retain niya ‘yan, mag-iimprove ‘yan ng serbisyo kasi ayaw niyang lumipat ‘yan eh. ‘Yung isa naman, ia-attract n’ya ‘yung lumipat. So, magpapagandahan ‘yan. Lalo na ‘pag may pangatlo, eh di lalo,” he said.

Under the law, a fine of P10,000 will be imposed against Telcos when portability is not performed within the allowable period; while Telcos refusing to provide MNP even after mediation may risk losing their franchise to operate and pay a fine of P40,000 to P1 million.

Meanwhile, the PLDT Inc. and its mobile arm SMART Communications in a statement expressed support to the law and called on the government and other local telecommunications industry players to work together for its implementation.

“We will support a law that mandates it. There are technical issues to implementation. So government and industry must work together to sort these out,” PLDT-SMART said. — Robie de Guzman (with reports from Mon Jocson)

Senate resumes probe on ‘nakaw load’

admin   •   April 23, 2018

MANILA, Philippines —The Senate has resumed its investigation of complaints by prepaid subscribers concerning questionable load deductions or “nakaw load”.

The Department of Trade and Industry (DTI) said the technical working group (TWG) will be discussing the issue with private sectors this week.

 

The National Telecommunications Commission (NTC) will release a new memorandum circular against “nakaw load.”

Included in the memo are steps on how to monitor subscriptions on value-added services (VAS).

“To have at least, two step opting-in confirmation … the subscriber must receive the remaining balance everyday,” NTC Deputy Commissioner Edgardo Barrios said.

The last hearing revealed that the primary cause of unwarranted load deductions are the value-added services that a prepaid subscriber unwittingly avails.

A major telecom company has already enforced tighter rules against fraudulent practices of some third-party VAS providers.

 

Senate committee on science & technology chair Senator Bam Aquino said this is a commendable step by the NTC.

“Palagay ko po mahalaga po yun na ang alam ng bawat subscriber kung magkano yung natitirang pera at kung meron silang maling nakuha o meron silang nakita na pagbabawas ng hindi tama. Puwede silang magcomplaint, agad agad,” Aquino said.

(I believe it is important for every subscriber to know how much load is left in order to monitor unwarranted deductions. This way they can promptly file a complaint.)

Meanwhile, the two major telecommunications ensured that they will coordinate with the government.

NTC is expected to release the new policy in June or July. — UNTV News & Rescue

 

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