MWSS orders Maynilad, Manila Water to implement 30-day grace period, installment plan for ECQ, MECQ bills

Robie de Guzman   •   September 30, 2020   •   188

MANILA, Philippines – The Metropolitan Waterworks and Sewerage System (MWSS) on Wednesday told concessionaires, Maynilad Water Services Inc. and Manila Water Co. to grant their customers a 30-day grace period and three-month installment plan to settle bills that fall due within the tighter community quarantine periods.

In a press release, the MWSS Regulatory Office (RO) said the directive is “in solidarity with the spirit and intentions of the Bayanihan to Recover as One Act (Bayanihan 2).”

The grace period will cover bills that fall due within the enhanced community quarantine (ECQ) and modified ECQ periods.

The MWSS RO also directed water distributors to implement a three-month installment scheme for all cooperatives; micro, small, and medium enterprises (MSME); and domestic customers after the grace period.

“The said directives will provide customers ample time to update payments for water bills that fell due within the 04 to 18 August 2020 MECQ period without incurring interests, penalties and other charges,” the agency said.

It can be recalled that Metro Manila and nearby areas were reverted to MECQ in August in response to the call of the medical community for a “time out” amid rising COVID-19 cases in the country.

“The MWSS RO assures the public that it will do everything in its mandate to protect their welfare and provide the assistance they need to alleviate the financial burden brought about by the Coronavirus Disease 2019 (COVID-19) pandemic,” the MWSS said.

Manila Water service interruptions in parts of Rizal, Pasig and Marikina on Oct. 22 – 23

Marje Pelayo   •   October 22, 2020

MANILA, Philippines — Manila Water on Thursday (October 22) announced a schedule of service interruptions in some parts of Rizal Province and in some areas of Pasig City and Marikina from Thursday (October 22) until Friday (October 23).

Specifically, several parts of Rodriguez, Cainta, and Taytay will have water service interruptions in the said dates.

In Pasig City, areas to be affected are some parts of San Joaquin and Kalawaan while in Marikina City, some parts of Barangka will experience water service interruption.

For the list of specific schedules, affected residents may refer to Manila Water’s official website.

Manila Water is advising all residents of affected areas to store enough water to supply their needs during the period of service interruption.

Once water service is restored, Manila Water urges residents to flush the tap by letting the water flow for a few minutes until the water becomes clear.

For updates or concerns, please call Manila Water’s Customer Care Hotline 1627 or like us on Facebook and follow us on Twitter.

Manila Water launches app for online payment, bill tracking

Aileen Cerrudo   •   October 8, 2020

Manila Water customers can now pay and track their bills online through the company’s My Manila Water App.

All they need to do is register at to check the status of their account. They will be able to use the online services once their account has been verified.

Narito na ang MY MANILA WATER APP, your one-stop online customer portal for water bills, payments at iba pa!…

Posted by Manila Water on Sunday, October 4, 2020

Jeric Sevilla, Manila Water’s Head for Corporate Strategic Affairs Group said customers can also raise their queries and other concerns through the app. The app will also minimize their customers’ exposure to the coronavirus disease (COVID-19).

“We fully recognize the need for mobile applications that our customers can use to minimize travel and exposure to the COVID-19 in physical payment centers; hence, we are launching the My Manila Water App to make it more convenient for them,” he said.

The water concessionaire said the app will serve as the one-stop online customer portal for customers and will be releasing more app features. AAC

Maynilad, Manila Water rates to go down starting Oct. 1 – MWSS

Robie de Guzman   •   September 15, 2020

MANILA, Philippines – Customers in Metro Manila may expect decreased water bills next month following the approval of quarterly adjustment for the concessionaires, Manila Water Company Inc. and Maynilad Water Services Inc., the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office (RO) announced.

In a statement on Tuesday, the MWSS-RO said the agency’s Board of Trustees has recently approved the recommendation to implement the 2020 fourth quarter Foreign Currency Differential Adjustment (FCDA) effective Oct. 1, 2020.

The FCDA is a quarterly-reviewed tariff mechanism that allows concessionaires to recover losses or give back gains arising from fluctuations in foreign exchange rates, as payments are made for foreign currency-denominated loans that are used to fund the expansion and improvement of water and sewerage services.

It is a corrective mechanism formulated by the MWSS RO to avoid under recovery or over recovery caused by forex movements.

The MWSS said the Manila Water, which services the east zone concession area, will implement an FCDA of 1.17% or P0.33 per cubic meter of its 2020 average basic charge of P28.52 per cubic meter.

“This is a downward adjustment of Php0.15 per cubic meter from the previous FCDA of Php0.48 per cubic meter,” the agency added.

The rate adjustment translates to a decrease of P0.78 per month for Manila Water’s residential customers consuming 10 cubic meters or less.

Those consuming 20 cubic meters and 30 cubic meters per month are expected to have their bills go down by P1.73 and P3.52, respectively.

West zone concessioner Maynilad, on the other hand, will apply an FCDA of -0.26% of its 2020 Average Basic Charge of P36.24 per cubic meter or negative P0.09 per cubic meter.

“This is also a downward adjustment of P0.01 per cubic meter from the previous FCDA of negative P0.08 per cubic meter,” the MWSS said.

This adjustment means that Maynilad residential customers consuming 10 cubic meters or less are expected to see their monthly bills go down by P0.06.

Those consuming 20 cubic meters per month and 30 cubic meters per month are expected to have a decrease of P0.24 and P0.50, respectively on their bills this coming quarter, the MWSS said.


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