Meralco apologizes for ‘bill shock’; to explain bill computation
Aileen Cerrudo • July 6, 2020 • 1398
Meralco will send personalized letters to their customers explaining the estimated and actual bill consumption after hundreds of reports were filed due to confusion over Meralco’s bill computation.
“I think it is our obligation and responsibility to educate and inform our customers on how their bill is properly computed,” according to Meralco First Vice President and Head, Customer Retail Services and Corporate Communications Victor Genuino.
The Energy Regulatory Commission (ERC) received around 47,000 complaints from individuals regarding their electric bill while Meralco received over a hundred complaints.
The ERC said Meralco was not able to abide by their directive that the estimated and actual reading should be properly stated in the electric bill. There should also be a separate bill for the computation of the monthly installment.
Committee on Energy Chairman Senator Sherwin Gatchalian also questioned Meralco’s computation of their customers’ electric bill.
“Pinatong niyo na lang doon sa previous reading nang hindi naka-breakdown. So how did you find out kung adjusted na iyon? (You [Meralco] just added it to the previous reading without any breakdown. How did you find out if it was already adjusted?) You expect me to just blindly trust Meralco?” Gatchalian asked.
Meralco also said they will have additional call center agents to immediately cater to the concerns and complaints of their customers. The electric company also said their customers can refund their full payment if they wish to avail the monthly installment. AAC (with reports from Harlene Delgado)
MANILA, Philippines – Millions of customers of the Manila Electric Company (Meralco) have been experiencing power interruptions due to the effects of Typhoon Ulysses, the power distributor said.
In a post on social media, Meralco said 2.2 million households in its franchise area have been hit by power outages.
“As of 12 noon, 2.2M households or 31% pa din po ang walang kuryente,” Meralco said.
In an earlier post, the power distributor said areas heavily affected were Bulacan, Cavite, Rizal, Laguna, Quezon Province, Caloocan, Quezon City, Marikina, Muntinlupa and Makati.
The power distributor assured it has deployed teams to assess and repair power circuits that have sustained damages due to strong winds and heavy rains brought about by the typhoon.
It said it is exerting all efforts to restore power soonest despite the current constraints.
“Ang lahat ng aming mga crew ay naka-deploy 24 x 7. Sa ngayon inuuna nila ang pag patrolya at pag-ayos ng mga circuits na walang power para maging sistematiko ang pagbabalik ng kuryente mula sa mga main lines, lateral lines, mga critical facilities (hospitals, mga sangay ng gobyerno na tumutulong sa mga nasalanta) hanggang sa inyong mga kabahayan,” it said.
However, the utility firm said that power restoration efforts in areas that are heavily flooded would have to wait so as not to endanger the lives of their linemen.
It also advised affected customers to turn off the main switch of their circuit breaker for their safety.
“Sa mga lugar na baha, di rin kami maka-pasok sa inyong lugar. Hintayin po nating bumaba ang baha,” it said.
“Iniiwasan naming magkaroon ng aksidente dulot ng baha na pwedeng makakuryente sa mga linemen. Sinsiguro namin na ginagawa po namin ang lahat para magka-ilaw sa lalong madaling panahon,” it added.
MANILA, Philippines – The Manila Electric Company (Meralco) on Monday announced a slight downward rate adjustment in November, following a decrease in the generation charges for the month.
In an advisory, Meralco said it will reduce rates by P0.0395 per kilowatt hour (kWh) in its November billing.
The rate adjustment is equivalent to a decrease of around P8 for a typical household consuming 200 kWh a month, and P20 for those consuming 500 kWh per month.
Meralco said the rate cut was driven by the downtrend in generation charges for the month due to the reduction in charges from the Wholesale Electricity Spot Market following improved power supply conditions in Luzon grid last month.
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