Meralco apologizes for ‘bill shock’; to explain bill computation
Aileen Cerrudo • July 6, 2020 • 1904
Meralco will send personalized letters to their customers explaining the estimated and actual bill consumption after hundreds of reports were filed due to confusion over Meralco’s bill computation.
“I think it is our obligation and responsibility to educate and inform our customers on how their bill is properly computed,” according to Meralco First Vice President and Head, Customer Retail Services and Corporate Communications Victor Genuino.
The Energy Regulatory Commission (ERC) received around 47,000 complaints from individuals regarding their electric bill while Meralco received over a hundred complaints.
The ERC said Meralco was not able to abide by their directive that the estimated and actual reading should be properly stated in the electric bill. There should also be a separate bill for the computation of the monthly installment.
Committee on Energy Chairman Senator Sherwin Gatchalian also questioned Meralco’s computation of their customers’ electric bill.
“Pinatong niyo na lang doon sa previous reading nang hindi naka-breakdown. So how did you find out kung adjusted na iyon? (You [Meralco] just added it to the previous reading without any breakdown. How did you find out if it was already adjusted?) You expect me to just blindly trust Meralco?” Gatchalian asked.
Meralco also said they will have additional call center agents to immediately cater to the concerns and complaints of their customers. The electric company also said their customers can refund their full payment if they wish to avail the monthly installment. AAC (with reports from Harlene Delgado)
MANILA, Philippines — Power distributor Meralco announced on Wednesday (September 15) that electricity rates this month of September have slightly increased due to higher generation charges.
Meralco said this month’s rates will increase by P0.11 per kilowatt-hour.
This is equivalent to a Php 21 increase in the total September bill of the majority of homes consuming 200 kWh.
Meralco made the announcement of the power rate increase despite a previous appeal from the House of Representatives to waive such additional charges as it would add yet another burden to consumers given the effects of the COVID-19 pandemic.
Parts of the provinces of Batangas, Laguna, and Cavite have experienced power outages due to the onslaught of Severe Tropical Storm ‘Jolina’, the Manila Electric Company (Meralco) on Wednesday said.
In an advisory, Meralco said the outages occurred in the southern part of its franchise.
“As of 12 noon, the weather disturbance still affected around 270,000 customers. Majority of these are from the provinces of Batangas, Laguna, and Cavite,” said Joe Zaldarriaga, vice president for Meralco Corporate Communications.
Meralco also reported that around 500,000 of its customers were affected by an earlier automatic load dropping (ALD) when 730MW of capacity from San Lorenzo, San Gabriel, and Avion natural gas power plants were isolated due to the tripping of NGCP’s Batangas-Makban line.
“The power interruption lasted for 11 minutes and all affected circuits were restored by 11:10am,” the power distributor said.
Zaldarriaga assured that their crews will continue to work 24/7 to immediately restore power in affected areas.
MANILA, Philippines—The Manila Electric Company (Meralco) on Tuesday announced that it will suspend disconnection activities in areas under modified enhanced community quarantine (MECQ) until September 7.
“In light of the government’s announcement on Saturday morning extending the Modified Enhanced Community Quarantine (MECQ) placed on the National Capital Region (NCR) and the provinces of Laguna, Bulacan, Cavite, Rizal, and Lucena City in Quezon from September 1 to 7, 2021, Manila Electric Company (MERALCO) will likewise suspend disconnection activities in these areas until September 7, 2021,” Meralco said in an advisory.
The electric company also encouraged its customers to reach out, so they can discuss and help clarify their concerns, and even come up with payment terms, if really needed. It assured that it will remain considerate and will assist customers with their concerns.
Customers may reach out to Meralco through its website at www.MERALCO.com.ph, its official social media accounts and the Meralco hotline at 16211. Customers may also send emails to email@example.com.
Meanwhile, Meralco also assured that it will continue vital operations such as meter reading, bill delivery, and service crews will continue to work around the clock to serve its customers. AAC
UNTV is a major TV broadcast network with 24-hour programming. An Ultra High Frequency station with strong brand content that appeal to everyone, UNTV is one of the most trusted and successful Philippine networks that guarantees wholesome and quality viewing experience.