Maynilad warns of possible water service interruption due to high turbidity level

Robie de Guzman   •   November 12, 2020   •   306

MANILA, Philippines – Maynilad Water Services on Thursday said some of its customers may experience service interruption due to high turbidity level of raw water amid the onslaught of Typhoon Ulysses.

“Tumaas ang turbidity level o paglabo ng raw water mula sa IPO DAM dulot ng malakas na pag-ulan na dala ng Typhoon Ulysses. Para masigurong maayos pa rin ang quality ng tubig na inyong matatanggap, kailangang magbawas ng production ang aming water treatment plants,” Maynilad said in an advisory.

The water concessionaire said it is closely monitoring the quality of raw water from Ipo Dam amid heavy rains. It assured that water services in affected areas will return to normal once it improves.

It also advised customers to allow water to run through until the water is clear once the service resumes.

“Kung bumalik na ang water service sa inyong area, padaluyin muna ang tubig nang panandalian hanggang sa luminaw ito. Mag-ipon ng tubig para may magamit sakaling magkaroon ulit ng emergency interruption,” it said.

Maynilad warns customers against unauthorized agents collecting payments

Aileen Cerrudo   •   December 23, 2020

Maynilad is warning its customers against unauthorized agents going door-to-door to collect payments.

The water concessionaire received reports from customers about individuals visiting their homes, posing as Maynilad employees, and asking for payment. Reports also said these alleged employees would threaten customers of having their water supply cut if they do not pay.

ABISO SA CUSTOMERSNapag-alaman namin na may ilang tao ang nagpapanggap na Maynilad employee o authorized collecting…

Posted by Maynilad Water Services, Inc. on Tuesday, December 22, 2020

Maynilad reminds its customers that no individuals, not even Maynilad employees and its service providers, are not authorized to collect payments. Only authorized channels provided on the water concessionaire’s website are allowed to collect payments. AAC

Caloocan, Valenzuela, Quezon City to experience water service interruption until Dec. 7

Aileen Cerrudo   •   December 5, 2020

MANILA, Philippines — Maynilad announced that water service interruption in several areas in Caloocan, Valenzuela, and Quezon City beginning Saturday (December 5) until December 7 at 4:00 a.m.

Meycauayan and Obando, Bulacan also experienced water interruption around 10:00 a.m. on Saturday. Maynilad said the water interruption was due to the low water production at La Mesa Treatment Plant 2. This is also to give way to maintenance work.

Pansamantalang ibababa ang water production ng La Mesa Treatment Plant 2 simula mamayang gabi upang bigyang-daan ang…

Posted by Maynilad Water Services, Inc. on Friday, December 4, 2020

Maynilad also warned of discoloration in the water supply. Customers are advised to cover their faucets with cloth to filter the water once services return on December 7. AAC

Prolonged water interruptions in elevated areas due to continued turbid water inflow – Maynilad

Robie de Guzman   •   November 19, 2020

MANILA, Philippines – Customers in high-lying areas can expect longer service interruptions due to the continued inflow of turbid water from Ipo Dam following the onslaught of Typhoon Ulysses, the Maynilad Water Services Inc. said Thursday.

In an advisory, Maynilad said the sustained inflow of turbid water has prevented the water concessionaire from maintaining the target production level.

“This affected network pressure, and the impact was immediately felt in elevated portions of our concession area,” it said.

“Hence, some of our customers in high-lying areas are currently experiencing a longer service interruption than scheduled,” it added.

Maynilad earlier announced that the water service interruptions it implemented due to high turbidity level could last until Nov. 24 in certain areas.

The water firm said it has started the process of removing the sludge that accumulated in its facilities since Thursday, and commenced the filling up of one of the basins at its La Mesa Treatment Plant as of Wednesday night.

“Clearing operations for the other two basins are ongoing, and being done round-the-clock,” it said.

Maynilad also assured its technical team is already implementing system adjustments at the water plant to address the issue, and has increased its mobile water tanker complement.

It said it has sought the assistance of local government units and the local fire bureau to add to its fleet of water tanker deliveries.

“We apologize for the inconvenience, and continue to ask for our customers’ patience as we facilitate the clearing operations at our treatment facilities that were affected by Typhoon Ulysses,” Maynilad said.

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