Maynilad announces reopening of Business Area offices starting June 8

Marje Pelayo   •   June 5, 2020   •   500

MANILA, Philippines — Maynilad Water Services Inc. announced the resumption of its operations in its Business Area (BA) offices starting Monday (June 8) to process client requests and service concerns. 

Operations, however, will only be from 8:00AM to 12:00 noon, from Mondays to Fridays to give time for disinfection and sanitation services.

Also, Maynilad reminds clients of the proper protocols to observe upon their visit to BAs.

No photo description available.

For safety reasons, the water concessionaire is asking clients to consider deferring personal visits to BAs and use the following channels to raise their concerns:

1. Maynilad Hotline 1626 (Metro Manila) or 1800-1000-92837 (Cavite Toll-Free Hotline)

2. Customer Text Hotline 0998 864 1446

3. Customer Service Email customer.helpdesk@mayniladwater.com.ph

4. Contact numbers ng assigned Zone Head at Zone Specialist sa inyong lugar

5. Official Maynilad Facebook page (/MayniladWater)

6. Official Maynilad Twitter account (@maynilad)

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Maynilad warns customers against unauthorized agents collecting payments

Aileen Cerrudo   •   December 23, 2020

Maynilad is warning its customers against unauthorized agents going door-to-door to collect payments.

The water concessionaire received reports from customers about individuals visiting their homes, posing as Maynilad employees, and asking for payment. Reports also said these alleged employees would threaten customers of having their water supply cut if they do not pay.

ABISO SA CUSTOMERSNapag-alaman namin na may ilang tao ang nagpapanggap na Maynilad employee o authorized collecting…

Posted by Maynilad Water Services, Inc. on Tuesday, December 22, 2020

Maynilad reminds its customers that no individuals, not even Maynilad employees and its service providers, are not authorized to collect payments. Only authorized channels provided on the water concessionaire’s website are allowed to collect payments. AAC

Caloocan, Valenzuela, Quezon City to experience water service interruption until Dec. 7

Aileen Cerrudo   •   December 5, 2020

MANILA, Philippines — Maynilad announced that water service interruption in several areas in Caloocan, Valenzuela, and Quezon City beginning Saturday (December 5) until December 7 at 4:00 a.m.

Meycauayan and Obando, Bulacan also experienced water interruption around 10:00 a.m. on Saturday. Maynilad said the water interruption was due to the low water production at La Mesa Treatment Plant 2. This is also to give way to maintenance work.

Pansamantalang ibababa ang water production ng La Mesa Treatment Plant 2 simula mamayang gabi upang bigyang-daan ang…

Posted by Maynilad Water Services, Inc. on Friday, December 4, 2020

Maynilad also warned of discoloration in the water supply. Customers are advised to cover their faucets with cloth to filter the water once services return on December 7. AAC

Expect daily water interruption from Nov. 18 to 24 — Maynilad

Marje Pelayo   •   November 18, 2020

MANILA, Philippines — Maynilad Water Services on Tuesday evening (November 17) advised its customers to prepare for a 7-day intermittent water service from November 18 to 24.

In an advisory, the firm said high turbidity in raw water caused the sludge or mud to build up in its basins.

Maynilad said it has to treat poor quality water first hence the need for a longer service interruption period.

The firm asks its customers to store enough water supply while water tankers are deployed in affected areas to deliver clean drinking water.

Maynilad reminds customers to constantly check its Twitter account for the list of affected areas.

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