Manila Water waives minimum charge in April bill

Aileen Cerrudo   •   March 26, 2019   •   2352

QUEZON CITY, Philippines — Manila Water will voluntarily waive the minimum charges for the month of March for their customers affected by the water shortage. This will be reflected in the April water bill.

Manila Water President Ferdinand dela Cruz said the April bill will be fully waived if residents experienced water interruption for at least seven days, whether consecutive days or not.

All customers, meanwhile, will no longer have to pay the minimum charge for 10 cubic meters or P76 for residential to P656 for industrial customers. But they will still have to pay for consumption above 10 cubic meters.

“Most customers will still have consumption above 10 cubic meters, therefore there will still be a basic charge, VAT, FCDA, environmental charge, so may babayaran pa rin siya (they still have to pay some charges). For the severely affected areas na more than seven days walang tubig, ‘yun ang wala silang babayaran, (The severely affected areas who experienced more than seven days of no water, they don’t have to pay anything),” Dela Cruz said.

Meanwhile, even though Manila Water voluntarily waived charges, the Manila Water Sewerage System (MWSS) Administration Reynaldo Velasco said they will push through with the investigation regarding Manila Water’s violation of the concession agreement.

Manila Water reports that from 62 barangays, there are now only eight barangays that still don’t have water supply.—Aileen Cerrudo (with reports from Grace Casin)

Manila Water customers to experience 10-hour service interruption on June 2-3

UNTV News   •   June 1, 2021

MANILA, Philippines — Manila Water customers in several key cities in Metro Manila will face a 10-hour water service interruption starting at 11:00 p.m. on Wednesday (June 2) until 9:00 a.m. on Thursday (June 3).

In an advisory, the water concessionaire said it is conducting maintenance operations specifically to cut and plug its old 500mm mainline along Ortigas Avenue near EDSA in Barangay Ugong Norte, Quezon City.

The maintenance work is expected to affect a total of 110,355 households with about 500,000 population as well as commercial and business establishments across 39 barangays in Metro Manila.

Addition Hills, Mandaluyong
Barangka Drive, Mandaluyong
Barangka Ilaya, Mandaluyong
Barangka Itaas, Mandaluyong
Buayang Bato, Mandaluyong
Hagdang Bato Libis, Mandaluyong
Hagdang Bato Itaas, Mandaluyong
Highway Hills, Mandaluyong
Hulo, Mandaluyong
Malamig, Mandaluyong
Mauway, Mandaluyong
Plainview, Mandaluyong
Pleasant Hills, Mandaluyong
San Jose, Mandaluyong
Wack Wack East Greenhills, Mandaluyong
Bagong Ilog, Pasig
Kapitolyo, Pasig
Oranbo, Pasig
San Antonio, Pasig
Ugong, Pasig
Bagong Lipunan, Quezon City
Horseshoe, Quezon City
Immaculate Conception, Quezon City
Kaunlaran, Quezon City
Pinagkaisahan, Quezon City
San Martin de Porres, Quezon City
Ugong Norte, Quezon City
Valencia, Quezon City
Addition Hills, San Juan
Corazon de Jesus, San Juan
Greenhills, San Juan
Isabelita, San Juan
Little Baguio, San Juan
Maytunas, San Juan
Onse, San Juan
St. Joseph, San Juan
Sta. Lucia, San Juan
West Crame, San Juan

Manila Water is advising all residents of affected areas to store enough water to supply their needs during any service improvement activity.

After the activity and once water service is restored, residents are advised to conduct flushing by letting the water flow out of the taps for a few minutes until it becomes clear.


Manila Water announces extension of water interruption in several barangays in Metro Manila

Aileen Cerrudo   •   April 12, 2021


MANILA, Philippines—The Manila Water on Monday (April 12) announced that the water service interruption in several barangays in Metro Manila will be extended.

The extension of service interruption is due to difficult conditions on the site of Manila Water’s damaged mainline at EDSA/Boni Ave. northbound.

Affected barangays will have no water service from 5:00 in the afternoon of Monday until 4:00 a.m. on Tuesday (April 13) as the company completes its permanent repair of the breakage.

The 600-mm mainline was damaged on Sunday evening (April 11), which resulted in a water service interruption to more than 30 barangays in Mandaluyong, Pasig, San Juan, and Quezon City.

The breakage, the Manila Water reported, was caused by AWIN Technology, a third-party contractor doing CCTV network installation.

Affected barangays:

Highway Hills
Barangka Ilaya
Barangka Itaas
Addition Hills
Wack-Wack East Greenhills
Barangka Drive
Barangka Ibaba
Pleasant Hills
Hagdang Bato Itaas
Hagdang Bato Libis
San Jose

Addition Hills
Corazon de Jesus
West Crame
Halo-Halo (St. Joseph)
Santa Lucia
St. Joseph
Little Baguio

San Martin de Porres
Bagong Lipunan ng Crame
Immaculate Concepcion


“Customers in these areas are encouraged to store just enough water for their needs within the water interruption schedule. This will also help avoid crowding around water tankers,” the Manila Water said in an advisory.

“While we apologize for the inconvenience these have caused thousands of our customers, we are working non-stop to restore water service as soon as possible,” Manila Water’s Group Head for Corporate Strategic Affairs Jeric Sevilla said. -AAC

Maynilad, Manila Water to extend no disconnection policy until end of MECQ in NCR Plus

Robie de Guzman   •   April 12, 2021

MANILA, Philippines – Water concessionaires Maynilad Water Services Inc. and Manila Water Company Inc. will extend the implementation of their no disconnection policy until the end of the modified enhanced community quarantine (MECQ), the Metropolitan Waterworks and Sewerage System (MWSS) on Monday said.

“This is to inform the public that the MWSS Regulatory Office (RO) has directed Manila Water Company, Inc. and Maynilad Water Services, Inc., to extend their suspension of all service disconnection activities (whether temporary or permanent) until such time that the modified enhanced community quarantine (MECQ) has been lifted,” MWSS chief regulator Patrick Lester Ty said in a statement.

Metro Manila and the nearby provinces of Cavite, Bulacan, Rizal, and Laguna have been placed under modified enhanced community quarantine (MECQ) from April 12 to April 30.

Water concessionaires are also directed to provide an uninterrupted 24-hour water supply in their service areas.

“This is to ensure that all customers receive clean and adequate water supply for their health and sanitation requirements, especially during this difficult time of the pandemic,” Ty said.

Meanwhile, the MWSS RO asked concerned local government units to assist water concessionaires as they conduct their meter reading and billing activities during the period of MECQ.


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