Manila Water customers to start receiving bill rebates in June
Maris Federez • May 21, 2019 • 1530
Manila Water customers who had been affected by the water crisis in March will start receiving their rebates.
The rebates for the more than 100,000 affected customers will be reflected in the June water bill.
Based on the announcement made by the Metropolitan Waterworks and Sewerage System (MWSS), all residents who had been affected by the crisis will receive 153.93 rebates for the 10 cubic meters of their water consumption in the month of May.
Residents in the severely affected areas who had been rendered waterless 24/7 from March 6 to 31 will be given additional 2,196.94 rebates.
In case the rebate is higher than the actual consumption, the remaining value will be applied to the next month’s water bill, or will be deducted to the previous month’s unpaid bill.
MWSS chief regulator, Atty Patrick Ty said, “the entire 534 million yun po babalik yan lahat sa publiko wala pong maiiwan o walang mapupunta sa MWSS [the entire 534 Million will be returned to the public. Nothing will be left or go to the MWSS].”
Manila Water Spokesperson Jeric Sevilla, on the other hand, said, “susundin natin yun. Kaya ngayon yung rebate para sa customers amounting to 534M, we will coordinate with the regulatory office in terms of implementing yung mga mechanics at guidelines [We will abide by it. The rebates for the customers amounting to 534M will be coordinated with the regulatory office in terms of the implementation of the mechanics and guidelines].”
Customers who will receive rebates from Manila Water are from Taguig, Pasig, Mandaluyong, Quezon City and several towns from Rizal.
The Water Bill Waiver Program is part of the 1.13 Billion-peso fines that was meted out on Manila Water due to its failure to supply water to its customers.
The MWSS also ordered Manila Water to put up a new facility for its water source development measures that cost 600 Million pesos.
This will prevent the incident from happening again and to allow Manila Water to come up with an alternative source of water supply.
Meanwhile, the MWSS has also issued a Notice of Service Obligation Failure to Maynilad Water Services (Maynilad) for the mounting complaints on its services.
Atty. Ty said the 15 days they gave to Maynilad for it to address its water supply problem had already lapsed.
The water regulatory board is giving Maynilad five days to refute the notice and state why they should not be meted out penalties.
Most of the complaints that the MWSS received against Maynila had come from Las Pinas, Muntinlupa and Cavite customers.
Maynilad, in a statement, insisted that the penalty has no basis. It also belied reports that its customers had experienced water interruption for 15 days.
The water company insisted that only 12 percent of its customers had experienced water supply interruption and the agency had adopted measures of rationing water in the affected areas. (with reports from Joan Nano) /mbmf
MANILA, Philippines – The Maynilad Water Services has announced a schedule of temporary water service interruptions in parts of Metro Manila from August 20 (Tuesday) to August 21 (Wednesday).
In an advisory, Maynilad said the water service disruption slated from August 20 at 6 p.m. to August 21 at 6 a.m. will affect several areas of Manila, Caloocan, Malabon, and Navotas.
The west zone water concessionaire said the service interruption is due to maintenance activities aimed at improving water services.
Below is the list of affected barangays and their corresponding supply interruption schedules:
Barangay 124 to 127
Barangay 129 to 146
Dalagang Bukid East/C3
Barangay North Bay Blvd.
San Rafael Village
Maynilad urged its customers to store water at least three days before the scheduled interruption to prevent simultaneous heavy withdrawals of water from its pipelines, which can reduce water pressure and cause some customers to have no water earlier than scheduled.
The water concessionaire assured water tankers will be on standby to deliver water to affected areas as needed.
Upon resumption of water service, customers are also advised to let the water flow out for a few seconds until the water clears.
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