Hackers deface PLDT customer support Twitter account

Robie de Guzman   •   May 28, 2020   •   716

MANILA, Philippines – Hacking group Anonymous Philippines appears to have taken over one of PLDT’s Twitter accounts on Thursday, May 28.

As of 12:34 p.m., the Twitter account PLDT_Cares made a post calling out the company’s internet service.

“As the pandemic arises, Filipinos need fast internet to communicate with their loved ones. Do your job. The corrupt fear us, the honest support us, the heroic join us. We are Anonymous. We are Legion. We do not forgive. We do not forget. Expect us,” the post read.

The name of the account was also changed to read @PLDT Doesn’t Care, and succeeding posts were accompanied by #PLDTHacked.

It also posted another message, this time tagging Globe, another telecommunication company in the Philippines.

https://twitter.com/PLDT_Cares/status/1265868513077456896

Other PLDT social media accounts appears to be unaffected.

The PLDT has yet to issue a statement on the matter.

PLDT assures connectivity during 5-day cable maintenance period starting Sept. 26

Marje Pelayo   •   September 25, 2020

MANILA, Philippines — Telecommunications and digital service provider PLDT informed its customers of a possible Internet traffic on the duration of the five-day emergency maintenance activities by one of its international cable system operators.

In its advisory, PLDT said one of its submarine cable systems, Asia-America Gateway, will conduct maintenance works in the waters of Hong Kong from Saturday, September 26 at 9:00 AM to Wednesday September 30 at 5:00 AM

Because of this, PLDT customers may experience service interruptions during the five day maintenance efforts but the company assured its clients that measures will be undertaken to minimize the effects. 

“In light of this, we wish to assure PLDT and Smart customers of continued internet connectivity all throughout.  We have identified alternative cable systems to keep our connectivity resilient,” the PLDT said.

“We have also adopted measures such as traffic rerouting and local caching, ensuring that most frequently downloaded content is located in the Philippines,” it added. 

The company assured that students can still do their online studies and exams, and users in homes and businesses can go about their normal internet-based activities during this time.

PLDT to conduct emergency maintenance from September 26 to 30

Aileen Cerrudo   •   September 24, 2020

Telecommunications firm PLDT on Wednesday (September 23) announced they will conduct an emergency maintenance on one of its submarine cable systems from September 26 to 30.

Network Advisory on the Asia-America Gateway (AAG) Emergency Maintenance Activities: https://bit.ly/AAG_Maintenance#PLDTAdvisory

Posted by PLDT on Wednesday, September 23, 2020

In an advisory, the telco firm said the operator of the international trans-Pacific submarine cable system Asia-America Gateway (AAG) will conduct emergency maintenance activities. Customers will experience ‘minimize impact’ in internet connection, however, the PLDT assured they will continue their service for all PLDT and Smart subscribers.

“We wish to assure our customers of continued connectivity, as we have alternative cable systems to keep our services going during this maintenance period of AAG,” the advisory reads. AAC

PLDT assures no customer data downloaded from hacked Twitter account

Robie de Guzman   •   May 30, 2020

MANILA, Philippines – The PLDT Inc. on Friday assured that no customer information were affected by the hacking of its customer service account on Twitter.

“We would like to inform the public that a thorough investigation conducted by our Cyber Security Operations group has shown that there is no record of customer data download or exfiltration from the PLDT_Cares Twitter account,” PLDT said in a statement.

“We will communicate these findings with the National Privacy Commission as well,” it added.

A group of hackers on Thursday took control of the PLDT customer service account, changing its handle @PLDT_Cares as it posted a series of tweets.

The group called out the company’s internet service amid the coronavirus pandemic.

The PLDT Inc. later recovered its account and assured it is aware of the need for faster internet service.

“We will continue to fortify and enhance our cybersecurity protocols to prevent incidents like this from happening again in the future. Thank you for your patience and support,” it said.

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