Hackers deface PLDT customer support Twitter account

Robie de Guzman   •   May 28, 2020   •   565

MANILA, Philippines – Hacking group Anonymous Philippines appears to have taken over one of PLDT’s Twitter accounts on Thursday, May 28.

As of 12:34 p.m., the Twitter account PLDT_Cares made a post calling out the company’s internet service.

“As the pandemic arises, Filipinos need fast internet to communicate with their loved ones. Do your job. The corrupt fear us, the honest support us, the heroic join us. We are Anonymous. We are Legion. We do not forgive. We do not forget. Expect us,” the post read.

The name of the account was also changed to read @PLDT Doesn’t Care, and succeeding posts were accompanied by #PLDTHacked.

It also posted another message, this time tagging Globe, another telecommunication company in the Philippines.

https://twitter.com/PLDT_Cares/status/1265868513077456896

Other PLDT social media accounts appears to be unaffected.

The PLDT has yet to issue a statement on the matter.

PLDT assures no customer data downloaded from hacked Twitter account

Robie de Guzman   •   May 30, 2020

MANILA, Philippines – The PLDT Inc. on Friday assured that no customer information were affected by the hacking of its customer service account on Twitter.

“We would like to inform the public that a thorough investigation conducted by our Cyber Security Operations group has shown that there is no record of customer data download or exfiltration from the PLDT_Cares Twitter account,” PLDT said in a statement.

“We will communicate these findings with the National Privacy Commission as well,” it added.

A group of hackers on Thursday took control of the PLDT customer service account, changing its handle @PLDT_Cares as it posted a series of tweets.

The group called out the company’s internet service amid the coronavirus pandemic.

The PLDT Inc. later recovered its account and assured it is aware of the need for faster internet service.

“We will continue to fortify and enhance our cybersecurity protocols to prevent incidents like this from happening again in the future. Thank you for your patience and support,” it said.

PLDT, Smart offer 6-month installment payment program for outstanding bills

Aileen Cerrudo   •   April 15, 2020

PLDT and Smart Communications are offering a six-month installment payment program for the outstanding bills of their postpaid customers.

“Under this payment program, PLDT Home customers, and, Smart and Sun consumer postpaid subscribers can settle their unpaid balances as of April 30 in six equal monthly payments with 0% interest and no penalties,” the PLDT said in a statement.

PLDT Inc. Chairman and CEO Manuel V. Pangilinan also said the implementation of the installment payment will begin on May 1.

“We hope that through this payment program, we will help keep you connected whether you are at home, the office or elsewhere after the enhanced community quarantine period. As one community, we will get through these challenging times together,” he said.

For inquiries, customers can visit https://beta.pldt.com/article/pldt-and-smart-offer-6-month-installment-bills-payments. AAC

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Telco companies give 30-day payment extension period amid community quarantine

Aileen Cerrudo   •   March 16, 2020

Telecommunication companies will implement a 30-day payment extension period for their customers after the government imposed a community quarantine.

PLDT, Sky Cable and Globe have issued an advisory announcing a 30-day payment extension period from the customers due date.

PLDT also issued a 30-day payment extension period for all of their postpaid customers in PLDT Home, PLDT Enterprise, Smart & Sun postpaid.

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