Grab riders to get refund of P1 to over P100 after PCC order

Robie de Guzman   •   November 22, 2019   •   526

MANILA, Philippines – Grab Philippines assured on Friday that passengers who booked a ride from February to May 2019 will get a refund as ordered by the Philippine Competition Commission (PCC) for breaching its pricing commitments.

Grab Philippines President Brian Cu said in a news briefing that the P5.05 million refund that the PCC had ordered will cover around 3 million riders.

The PCC on Monday slapped Grab PH a total fine of P23.45 million for breaching its pricing commitments to the agency.

“Grab will abide by the PCC’s order to having pay the P23.45 million fine, P5.05 million of which will go to our consumers,” Cu said.

He added the refund will range from less than P1 to over P100 and would depend on the number of trips they booked during the period covering the penalty.

“If you take P5 million over 3 million, the average that a passenger would get is around P1.50. There are some that will get below a peso. There are others who will get over a P100. Depende po ‘yon kung magkano, kung gaano karaming trips tinake niya,” he explained.

Cu said they are eyeing to release the refund in the following weeks, and that affected passengers would be informed prior to the release.

In the same press conference, Cu also maintained that there was no overcharging and that Grab was compliant with that transport fare matrix of the Land Transportation Franchising and Regulatory Board (LTFRB).

“So, I just wanna clarify na hindi po nangyari ‘yong overcharging. Nagkaroon po ng deviations doon sa fare in range,” he said.

Cu said the procedure for the refund has yet to be announced.

He also assured that Grab will release the guidelines in its social media accounts and mobile app at least five days before the refund.

Likewise, Cu said the fine will not be passed to its passengers and drivers as they have contingency funds for such cases. – RRD (with details from Correspondent Asher Cadapan Jr.)

Grab to suspend ride-sharing services starting March 13

Robie de Guzman   •   March 12, 2020

MANILA, Philippines – Grab Philippines on Thursday announced it will suspend its ride-sharing services starting Friday, March 13 in compliance with the social distancing being prescribed by authorities to combat novel coronavirus disease (COVID-19).

In an advisory, Grab said its GrabShare services will temporarily be unavailable in Metro Manila and Cebu beginning 12:00 noon on Friday to help in efforts against the spread of the virus.

“Other Grab transport services will remain to be available to serve our commuting public,” it said.

The company also reminded its passengers to “plan their trips prudently” and to “take personal hygiene seriously,” as repeatedly advised by health authorities to avoid contracting the virus.

Grab said its ride-sharing services will resume “as soon as the public health situation de-escalates.”

The Philippines has so far recorded 49 coronavirus infections with two fatalities.

Grab to refund customers starting Dec. 31

Marje Pelayo   •   December 27, 2019

MANILA, Philippines – Ride-hailing firm Grab Philippines said Thursday (December 26) customers may start redeeming refunds beginning December 31.

The refund amounting to P5-M is part of the P23-million fine for Grab’s violation of its commitments to its clients such as overcharging and driver cancellations.

The said refund can be redeemed via GrabRewards provided that Grab riders complete the necessary steps such as the “know your customer” (KYC) process.

“Select Grab customers who took GrabCar rides in Metro Manila from February 10 to May 10, and as well as from May 11 to August 10, may claim their disbursements through the GrabRewards Catalogue,” Grab’s statement read.

How much can a passenger receive from the refund process?

Grab explained that the refund amount is computed depending on the total fare of the passenger within the time period multiplied by the total fine.

Thus, for every P1,200 spent on Grab rides from February 10 to May 10, or every P450 spent on the same services from May 11 to August 10, a customer is entitled to a P1.00 refund.

This, however, applies only to Grab ride bookings within Metro Manila.

Grab PH slapped with new fines of P16-M for overcharging, driver cancellations

Marje Pelayo   •   December 18, 2019

MANILA, Philippines – Transport network vehicle service (TNVS) company Grab Philippines is facing new fines worth P16 million for exceeding driver cancellations and overcharging.

Because of these reasons, the Philippine Competition Commission (PCC) ruled that Grab violated its pricing commitment to its clients.

“Grab should pay P14.5 million after its price surges went beyond the cap set by regulators, and P2 million for exceeding the allowed driver cancellations to 7.76% instead of the committed 5%,” the PCC said.

In response, Grab Philippines said it acknowledged the findings of the PCC but argued that the lack of drivers to service the growing commuter demands, coupled with the worsening traffic situation, commonly resulted in driver cancellations.

The ride-hailing company promised to refund the total computed administrative penalty of P14.15 million through GrabPay credits of those passengers who took Grab rides from May 11 to August 10, 2019.

Grab will then pay PCC the remaining P2 million.

In November, PCC asked Grab to pay over P23 million pesos for overcharging. – MNP (with details from Joan Nano)

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