MANILA, Philippines – Grab Philippines assured on Friday that passengers who booked a ride from February to May 2019 will get a refund as ordered by the Philippine Competition Commission (PCC) for breaching its pricing commitments.
Grab Philippines President Brian Cu said in a news briefing that the P5.05 million refund that the PCC had ordered will cover around 3 million riders.
The PCC on Monday slapped Grab PH a total fine of P23.45 million for breaching its pricing commitments to the agency.
“Grab will abide by the PCC’s order to having pay the P23.45 million fine, P5.05 million of which will go to our consumers,” Cu said.
He added the refund will range from less than P1 to over P100 and would depend on the number of trips they booked during the period covering the penalty.
“If you take P5 million over 3 million, the average that a passenger would get is around P1.50. There are some that will get below a peso. There are others who will get over a P100. Depende po ‘yon kung magkano, kung gaano karaming trips tinake niya,” he explained.
Cu said they are eyeing to release the refund in the following weeks, and that affected passengers would be informed prior to the release.
In the same press conference, Cu also maintained that there was no overcharging and that Grab was compliant with that transport fare matrix of the Land Transportation Franchising and Regulatory Board (LTFRB).
“So, I just wanna clarify na hindi po nangyari ‘yong overcharging. Nagkaroon po ng deviations doon sa fare in range,” he said.
Cu said the procedure for the refund has yet to be announced.
He also assured that Grab will release the guidelines in its social media accounts and mobile app at least five days before the refund.
Likewise, Cu said the fine will not be passed to its passengers and drivers as they have contingency funds for such cases. – RRD (with details from Correspondent Asher Cadapan Jr.)