Duterte orders probe against J&T Express over ‘mishandled’ deliveries

Marje Pelayo   •   July 1, 2020   •   618

MANILA, Philippines — Reports of mishandled and missing deliveries by courier J&T Express has reached the attention of President Rodrigo Duterte.

Thus, he ordered the National Bureau of Investigation (NBI) and the Philipine National Police Criminal Investigation and Detection Group (PNP-CIDG) to probe mounting complaints against the delivery firm.

The Chief Executive also wants an investigation into the company’s finances through the Bureau of Internal Revenue (BIR). 

President Duterte also threatened to close the courier service if allegations of irregularities and anomalies are proven to be true.

“Because of so many complaints, I will close you down. Sigurado yan, sasarhan talaga kita (That’s for sure. I will shut you down) whether you like it or not after the CIDG and the NBI finish their investigation and point liability on you,” he warned during a late night broadcast on Tuesday (June 30).

Recently, a video showing some of the courier company’s warehouse staff carelessly throwing parcels into the delivery van went viral on social media and drew ire from customers.

J&T Express issued an apology for the matter and vowed to sanction those involved in the incident.

The President thus encouraged customers to file a formal complaint against the company.

Yung lahat naman na may reklamo (All those who have complaints), go to the nearest police agency. Sabihin ninyo, paturo kayo (Ask them to help you) then file the complaint there […] tapos tingnan ko (and I’ll check it),” Duterte said. MNP (with reports from Rosalie Coz)

J&T Express vows cooperation in probe over alleged parcel mishandling

Robie de Guzman   •   July 1, 2020

MANILA, Philippines – Courier Service company J&T Express on Wednesday said it is ready to face any investigation after President Rodrigo Duterte ordered authorities to probe reports of alleged mishandling of parcels.

“We appreciate the concern expressed by the President towards our customers’ welfare as well as the well-being of our many partners and employees,” J&T Express company said in a statement.

“Furthermore, we will cooperate with the government in any investigation that they will conduct,” it added.

On Tuesday night, Duterte directed the Criminal Investigation and Detection Group (CIDG) and the National Bureau of Investigation (NBI) to probe the company and its finances.

Duterte’s order came after a video of the company’s employees carelessly throwing packages into a truck circulated on social media.

An online toy store earlier complained about the service of the J&T Express, citing reports from their customers that some items delivered by the courier service were damaged.

The president warned the courier firm of possible closure if they are found liable.

“We are committed to improving our services for the benefit of the public,” the J&T Express said.

The firm earlier said it will sanction employees involved in the alleged mishandling of packages. – RRD (with details from Correspondent Asher Cadapan Jr.)

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