DSWD sets up call center for validation of SAP beneficiaries in Cordillera

Robie de Guzman   •   June 25, 2020   •   847

MANILA, Philippines – The Department of Social Welfare and Development (DSWD) said it has set up a call center-type of validation method as part of its move to improve its implementation of the government’s Social Amelioration Program (SAP).

In a statement released on Wednesday, the DSWD said its Field Office (FO) in the Cordillera Administrative Region (CAR) established a call center set-up to hasten the post-validation process of SAP beneficiaries.

The post-validation process includes cross-matching of database among national government agencies providing assistance under the SAP, the department explained.

It added that FO personnel are conducting one-on-one interviews with families in the provinces to confirm their information listed in the Social Amelioration Cards (SAC) distributed during the SAP first tranche.

“We have arranged a validation center here in Baguio City being manned by DSWD FO CAR personnel. They do phone interviews to families who have received the first tranche,” DSWD FO CAR OIC Regional Director Leo Quintilla said.

“By having a call center set-up, we are able to check on the details while maintaining physical distancing. We are also able to immediately provide answers to queries and grievances received by our call center,” he added.

Aside from the name-matching process, the DSWD said its FO in Cordillera has also enabled the SAC Revalidation System (SACRevs) which determines the eligibility of families that are paid during the first tranche according to their income level, occupation, family composition, local government units (LGUs), and other government employees.

As of 15 June 2020, DSWD FO CAR has recorded around 299,896 families that have been provided with SAP.

Of this number, 60,128 families belong to Pantawid Pamilyang Pilipino Program (4Ps) and 239,768 families are non-4Ps families.

The DSWD said its FO is prioritizing the validation of beneficiaries from Baguio City and Benguet Province which are included in the identified areas that remained to be under the Enhanced Community Quarantine as stated in Executive Order 112 series of 2020.

A total of 3,452 beneficiaries from Benguet Province and 5,461 beneficiaries from Baguio City are being validated by the FO CAR.

The department assured it will remain vigilant in the post-validation of beneficiaries in all areas in the region.

“We will not tolerate any form of corruption, fraud, or negligence concerning the implementation,” Quintilla said.

The DSWD said its field office is closely coordinating with local government units, the Armed Forces of the Philippines, and Philippine National Police for a smoother implementation of SAP in the region.


More public transport drivers receive SAP cash assistance

Aileen Cerrudo   •   September 10, 2020

More Transport Network Vehicle Service (TNVS) and Public Utility Vehicles (PUV) drivers affected by the coronavirus disease (COVID-19) pandemic have received aid under the Social Amelioration Program (SAP).

A total of 216,556 drivers have received their emergency cash subsidy under SAP, according to the Department of Social Welfare and Development (DSWD).

“Of the number, some 169,939 TNVS and PUV drivers come from various parts of the country while 46,617 are residents of areas declared under Enhanced Community Quarantine (ECQ) on May 1 and May 2,” the DSWD said.

The cash subsidies of the drivers were distributed through the digital scheme with DSWD’s partner-Financial Service Providers (FSPs) such as GCash, Paymaya, Starpay, and several bank branches across the country.

Meanwhile, the DSWD is validating its list to prevent any duplication of names.

The department also said that drivers who are not included in the list but are eligible to receive aid are referred to concerned DSWD Field Offices for inclusion to the roll of SAP waitlisted beneficiaries. -AAC

DSWD launches website to address SAP-related grievances

Aileen Cerrudo   •   August 14, 2020

The Department of Social Welfare and Development (DSWD) has launched a website that caters to complaints and other queries about the Social Amelioration Program (SAP).

The uSAPtayo website will enable the public to ask questions or submit grievances on the implementation of SAP. The uSAPtayo website is accessible 24/7.

“In four easy steps, the public can transmit their grievances: one, visit usaptayo.dswd.gov.ph; two, click makipag-usap; three, fill out the information and upload supporting documents or proof; and four, click submit,” the DSWD said in a statement.

The DSWD cautions the public against fake SAP social media pages and groups that spread misinformation or gather personal information for use by scammers. AAC

DSWD warns against fake SAP social media pages, groups

Aileen Cerrudo   •   August 13, 2020

The Department of Social Welfare and Development (DSWD) has warned the public against fake social media pages and groups that are spreading false information about the department’s Social Amelioration Program (SAP).

“These pages and groups contain fake reports that aim to misinform the public or gather personal information which can be used by online scammers to perform theft,” the department said in a statement.

The agency added that there have been reports, where SAP recipients are being targeted in phishing scams. SAP beneficiaries are also advised not to give out their M-PIN, One-Time PIN (OTP), or other confidential information to individuals claiming to be DSWD personnel.

The DSWD reminds the public to always seek verified sources such as official government websites and verified social media pages, including the official DSWD Facebook page: https://web.facebook.com/dswdserves. AAC


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