DOTr orders intensified activation of help desks in transport hubs for “Undas”
Robie de Guzman • October 22, 2019 • 437
MANILA, Philippines – The Department of Transportation (DOTr) on Tuesday ordered its attached agencies to intensify the activation of Malasakit Help Desks (MHD) at all transport hubs across the country for the Catholic community’s annual observance of Undas.
In a statement, the DOTr said this is in line with the initiative “Oplan Biyaheng Ayos: Undas 2019” aimed at ensuring the safety of travelers bound for provinces in the upcoming Undas season.
The DOTr said the help desks will be activated from October 25 to November 4, 2019, when the influx of passengers going to and coming from provinces is expected to be high.
The help desks will serve as a one-stop-shop for passenger assistance in airports, seaports, train stations, and land terminals.
“It is imperative that all our MHDs are properly manned and equipped to address the varied concerns and requests for assistance by the public, Napakaraming Pilipinong bumibiyahe tuwing Undas, at ayokong nagkukulang tayo sa pag-aasiste sa kanila,” Transportation Secretary Arthur Tugade said.
“Gawin nating maginhawa at maayos ang kanilang paglalakbay,” he added.
The DOTr said passengers may ask assistance from the help desks for transport-related inquiries and complaints, as well as medical emergency cases in transport hubs during Undas.
The Department of Transportation (DOTr) has partnered with 2GO shipping for the use of the latter’s passenger vessels as quarantine ships.
In a statement on Facebook, the DOTr announced that they will use 2GO’s passenger vessels as quarantine ships for returning seafarers and Overseas Filipino Worker (OFWs) who will undergo the 14-day quarantine.
2GO shipping has agreed to convert two of their ships which can accommodate up to 1,500 patients and are set to be operational by next week.
According to DOTr Secretary Arthur Tugade, most of the hospitals in Metro Manila have already reached their full capacity and are seeking assistance.
“Most hospitals in Metro Manila have already pleaded for help in attending to COVID-19 patients. We will deploy these ‘quarantine ships’ to help our hospitals, our health workers, and our countrymen,” he said. AAC
MANILA, Philippines – The Department of Transportation (DOTr) has announced that the deadline for renewal of permits, licenses, and franchises has been extended until the end of April.
Transportation Secretary Arthur Tugade said he has already issued the order to the Land Transportation Office (LTO) and the Land Transportation Franchising and Regulatory Board (LTFRB) in view of the coronavirus pandemic.
“We know and understand that our country is now in a difficult and trying situation. We have to step up and extend our help to the Filipino people the best way we can,” Tugade said.
The DOTr chief also said he has instructed LTO Assistant Secretary Edgar Galvante to reiterate and update the memorandum that the latter issued earlier this month directing LTO Regional Directors not to collect penalties for late registration of motor vehicles, and for the renewal of driver’s licenses that will expire during the enhanced community quarantine period. The validity of all student permits will also be extended.
Meanwhile, based on the guidelines issued by the LTFRB, all public utility vehicles with plate numbers ending in 3 and 4 will be allowed to confirm their units until 15 May 2020 with all penalties being waived.
With this, the DOTr said that the insurance policy under the Personal Passenger Accident Insurance Program (PPAIP) will also be automatically extended until 15 May 2020 without any additional fees on the part of the operators,
“Applications for Extension of Validity for Certificate of Public Convenience (CPC) that will expire from 17 March 2020 to 15 April 2020 can be filed until 15 May 2020 also with waiver of penalties,” it said.
“Provisional Authorities (PA) and Special Permits (SP) issued to TNVS, PUBs, TH, Taxi, and UV Express, with expiry dates covering the period of 17 March 2020 to 15 April 2020, will also be extended until 15 June 2020 with waiver of fees,” it added.
As for the Compliance Orders, Resolutions, and Decisions which direct operators to comply within a certain period and that fall between 17 March 2020 until 15 April 2020, the DOTr said it will allow compliance until 15 May 2020 with waiver of penalties, if there is any.
“The guidelines will apply to the Central Office and the National Capital Region-Regional Franchising and Regulatory Office, and all Regional Franchising and Regulatory Offices in Luzon,” it said. — ROBIE DE GUZMAN
The Department of Transportation-Metro Rail Transit 3 (DOTr-MRT 3) has deployed train marshalls to provide further security for passengers.
In a Facebook post, the DOTr-MRT 3 said the train marshalls would also become the ‘first responders’ in case of emergency inside the train.
DOTr-MRT 3 has been deploying train marshalls since March 1. Around 30 of them are deployed everyday, one for each train. They are also tasked to remind passengers of the rules and regulations inside the train.
“Kaya’t kung ikaw ay may mga katanungan at nangangailangan ng tulong sa loob ng tren, maaari ka nang lumapit sa mga train marshall, (So if you have questions or in need of help, you can approach a train marshall)” the DOTr-MRT 3 said in their post.—AAC
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