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DOTr, Marina to public: Know your rights as sea passengers

by Marje Pelayo   |   Posted on Friday, April 12th, 2019

A ferry unloads passengers at Sasa Wharf Port in Davao City

BATANGAS CITY, Philippines – The Department of Transportation (DOTr) together with Maritime Industry Authority (Marina) launched on Thursday (April 11) a public awareness campaign to educate sea passengers of their rights in case of untoward incidents during trips.

Inconveniences can come in different circumstances such as delays, cancellations or if the trip has been cut at mid port.

“Kailangan talaga ng public awareness para they have to be informed of their rights, anim iyon, para malaman nila so mayroon din tayong rights yung mga riding public natin sa barko din, (Public awareness is needed so they may be informed of their rights, there are six of them, for the riding public of sea vessels may also know),” Marina’s OIC Vice Admiral Narciso Vingson Jr. said during the launching of the campaign at Port of Batangas.

Problems that passengers may encounter include trip cancellation, overbooking, wrong booking or if the passenger has been stranded for at least 24 hours.

According to MARINA, sea passengers should be aware of the following rights:

  • Right to information – Passengers have to right to know the reason why their trip has been cancelled and the sailing schedule before the original schedule.
  • Right to refund – Passengers may opt to refund the corresponding amount in full of the cancelled ticket.
  • Right to revalidation of ticket – This is an option when the passenger decides not to make a refund. In this case, the passenger may ask to board the nearest sailing schedule of similar route as his original ticket.
  • Right to amenities – Shipping operators should also provide the passengers with free accommodation, food, access to communication facilities or gadgets, and even medical services when necessary.
  • Right to Compensation – If the shipping operator cannot provide for accommodation and food, then the passengers may demand for compensation equivalent to three days-worth of lodging expenses.
  • Right to comparable transport to intended destination – If the trip departed on schedule but was cut at mid port and was not able to reach the final destination, passengers may demand for an alternative transportation to his intended destination.

Shipping operators may announce the cancellation four hours before the intended departure.

In this case, the operator has no obligation to provide amenities to the affected passengers, therefore passengers are advised to monitor and be aware of the advisories from the shipping lines and all concerned agencies.

DOTr clarified, however, that these rights can only be availed if the reason for cancellation is on the shipping operator or of natural causes.

“Hindi ho kasama yung bad weather dito, ang kasama po dito yung mga delays caused by the vessel’s operators, (Bad weather is not included, only problems or delays caused by the vessel’s operators,)” Undersecretary Fernando Juan Perez of the DOTr Maritime Division said.

For complaints, Marina encourages passengers to report shipping operators who will violate their rights to Marina help desks stationed in sea ports or call Marina Enforcement Service at 632 521 8045 or 0995 400 7336. – Marje Pelayo

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DOTR signs order permanently allowing hatchbacks, sub-compact cars to operate as TNVS

by Robie de Guzman   |   Posted on Friday, July 19th, 2019

MANILA, Philippines – Hatchback-type and sub-compact cars will now be allowed to operate as transport network vehicle service (TNVS) units, the Department of Transportation (DOTr) said on Friday.

DOTr Secretary Arthur Tugade signed the department order which was announced by Transport Assistant Secretary Goddess Libiran to media.

“Sec. Tugade signs the Department Order permanently allowing hatchbacks and sub-compact cars as TNVS units,” Libiran told reporters in a message.

A copy of the order has yet to be furnished to the media.

The formal signing of the department order follows Tugade’s directive on Thursday for the Land Transportation Franchising and Regulatory Board (LTFRB) to implement its Memorandum Circular (MC) No. 2018-005, which allows hatchback units to operate as public transport on certain conditions.

Tugade issued the instruction following complaints from stakeholders on the matter.

“Kung kailangang baguhin ang ilang dokumento, baguhin. Kung kailangang i-improve, dapat i-improve,” Tugade said in a statement.

DOTr TO LTFRB: IMPLEMENT MC; ALLOW HATCHBACKS, DELISTED TNVS TO OPERATE ANEWDepartment of Transportation (DOTr)…

Posted by Department of Transportation – Philippines on Thursday, 18 July 2019

Under MC 2018-005, all accredited hatchback units shall be allowed to operate as public transport provided that they only operate during the transition period of three (3) years, only in Metro Manila, and charge a lower fare.

However, only hatchback units that were among the 55,000 units in the masterlist and whose applications were filed from March 5 to December 15, 2018 are entitled to the benefit granted by MC 2018-005.

DOTr Undersecretary for Road Transport and Infrastructure Mark Richmund de Leon earlier said the LTFRB will need to amend its memorandum to allow the permanent classification of hatchbacks as TNVS units, and to re-enlist TNVS units that were previously removed from the masterlist.

He further cited that the inclusion of hatchbacks in the TNVS fleet will greatly benefit the commuting public.

“We are giving the commuters their transport options. Kung gusto niya na mas mura ang biyahe niya, mag-hatchback siya,” he said.

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DOTr says construction of LRT-2 extension project now 61% complete

by Robie de Guzman   |   Posted on Wednesday, July 17th, 2019

Courtesy: Department of Transportation

MANILA, Philippines – The construction of the Light Rail Transit line 2 (LRT-2) East Extension Project is now 61 percent complete, the Department of Transportation (DOTr) said on Wednesday.

The DOTr said the project, which will add four kilometers of railway tracks from Santolan in Pasig City to Masinag in Antipolo City, is already at 61.93% completion rate as of June 2019.

IN PHOTOS: Concluding the #BUILDBUILDBUILD Media Tour today, the DOTr railways team inspected the ongoing construction…

Posted by Department of Transportation – Philippines on Wednesday, 17 July 2019

The LRT-2 extension project will feature two stations – the Emerald station, along Marcos highway and adjoining Gil Fernando and Felix Avenues, and the Masinag station, near Sumulong highway in Antipolo City, Rizal.

The DOTr said the building of the elevated viaduct is already 100 percent complete, while the design and build of the two additional stations are currently ongoing.

“The Emerald Station in Marikina is 89.51% complete while the Masinag Station in Antipolo is at 86.86% complete,” the agency added.

Once operational, it is expected to significantly reduce the travel time from Antipolo to Claro M. Recto in Manila to 40 minutes from the current three hours.

The DOTr is targeting to begin its operations by the fourth quarter of 2020.

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DOTr targets partial operation of MRT-7 in 2021

by Marje Pelayo   |   Posted on Wednesday, July 17th, 2019

Proposed MRT 7 train

MANILA, Philippines – The Department of Transportation (DOTr) is targeting the partial operation of MRT-7 in 2021.

DOTr Undersecretary for Railways Timothy John Batan said the project will definitely ease the burden of commuters as travel time from Quezon City to San Jose del Monte in Bulacan will reduce significantly from four hours to about 35 minutes once the project is completed.

On Wednesday (July 17), Batan and DOTr officials inspected MRT-7’s construction site in Quezon City to check the work in progress.

According to the project’s contractor San Miguel Corporation, the ongoing construction is already 44% complete which includes the train stations, platforms and the line where the railings will be placed.

The DOTr also announced that the procurement of 36 new train sets from South Korea has already been done.

MRT-7 is a 23-kilometer railway system that connects North Avenue in Quezon City to the province of Bulacan.

The train system traverses 14 stations namely North Avenue, Quezon City Memorial Circle, University Avenue, Tandang Sora, Don Antonio, Batasan, Manggahan, Doña Carmen, Regalado, Mindanao Avenue, Quirino, Sacred Heart, Tala and San Jose Del Monte.

It can load up to 500,000 passengers daily.

To prevent similar glitches as those in MRT Line 3, the DOTr is in close coordination with the agency’s private partners in terms of the regular maintenance of the MRT-7.

Usec. Batan said the completion of the entire project is expected in 2022. – with details from Joan Nano

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