DILG resumes Emergency Hotline 911

Marje Pelayo   •   October 1, 2020   •   151

MANILA, Philippines – Emergency Hotline 911 is again fully operational, according to the Department of the Interior and Local Government (DILG).

The emergency hotline was suspended after some of its personnel that managed the National Call Center (NCC) contracted coronavirus disease (COVID-19).

In a statement, Interior Secretary Eduardo Año said the infected personnel has fully recovered.

He expressed gratitude to the public’s patience and understanding of the conditions of the NCC personnel given the importance of their jobs.

It was in August when the DILG announced it was closing the NCC after five personnel tested positive for COVID-19.

Emergency Hotline 911 connects the public to essential services like police, fire and emergency medical assistance including search and rescue operations. 

Emergency hotline 911 now fully operational – DILG

Robie de Guzman   •   September 30, 2020

MANILA, Philippines – The Department of the Interior and Local Government (DILG) on Wednesday announced that the Philippine Emergency Hotline 911 has resumed full operation after a brief hiatus after several of its workers were infected with novel coronavirus disease (COVID-19).

“Malugod pong naming ipinapaalam sa lahat na balik sa normal na po ang ating operasyon sa E911 hotline. Maraming salamat sa inyong pang-uunawa at dasal, nalampasan na ng ating mga kasamahan sa National Call Center ang pagsubok na ito,” DILG Secretary Eduardo Año said in a statement.

The department earlier announced that Emergency 911 calls from the National Call Center were temporarily rerouted to eight local call centers when five emergency telecommunicators (ETCs) tested positive for COVID-19.

Año said that the problem was further aggravated when 20 more detailed personnel from the Bureau of Fire Protection (BFP) also tested positive for the COVID-19 virus causing further delay in the resumption of the regular operations.

E911 Executive Director Diosdado Valeroso said that the National Call Center had to be disinfected twice after the infection of some BFP telecommunicators.

He added that the 5 ETCs were all asymptomatic and have fully recovered after their 14-day quarantine while the BFP personnel are also back to work.

“We have currently four teams: Team Lapulapu, Team Rizal, Team Bonifacio, and Team Tandang Sora with 18 ETCs each who work round the clock on a 24-hour work shift due to transportation issues,” Valeroso said.

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