The DFA issued such warning after reports from passport applicants who booked their passport appointment with assistance from unknown individuals online ended up paying more than what the DFA collects for passport issuance.
Worse, these applicants were given tampered application forms and incorrect instructions such as advise to pursue their appointment at a schedule or consular office different from the actual appointment schedule and site.
Applicants who have made an appointment with a third party, and are doubtful of the authenticity of their application, may call the DFA’s appointment hotline at 8234 3488 to verify their appointments.
Applications that were made through a third party will be accepted for processing only after the appointment and the identity of the applicant has been verified, the agency said.
Also, processing will only be done at the Consular Office where the appointment was made.
The public is reminded that passport appointments can be booked directly through https://passport.gov.ph, and applicants are strongly advised to use their own email address and mobile number to ensure that they receive the correct information on their appointment schedule and receive the application packet to be presented during the appointment.
MANILA, Philippines — The Department of Foreign Affairs’ (DFA) Consular Office in Paniqui, Tarlac announced that due to some technical issues experienced by the DFA’s Passport Online System, the office conducted adjustments which affected appointments already lodged in the system.
The DFA explained that the glitch caused oversubscribing in the Consular Office Paniqui’s 9:00 AM to 10:00 AM appointment slots.
As a result, the Department has rescheduled the appointments of most of these applicants in the same CO.
Affected applicants may check their emails for the new appointment allotted by the agency.
Affected applicants are requested to bring a printout of the email along with the application form, e-receipt and other documentary requirements during their new scheduled date.
The Department may also accommodate some of these affected applicants in other Consular Offices next week by emailing the nearest Consular Office listed in the DFA Consular Offices directory with the following information:
Date of birth
Original appointment schedule in CO Paniqui
Preferred date and time of new appointment
The Department apologizes for the inconvenience this may have caused, and assures the public that the DFA-OCA is continuously working to further improve the delivery of its services to the public. END
Affected applicants who require urgent passport service may contact DFA OCA at the following contact details:
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