DFA tells public: Temporarily stop using GCash in securing passport appointment online

Marje Pelayo   •   July 9, 2021   •   559

MANILA, Philippines — The Department of Foreign Affairs (DFA) in its latest advisory advises the public to temporarily refrain from using GCash for their payments when using the agency’s online passport appointment system.

The agency said they are receiving numerous reports on errors, double charging, and unconfirmed appointments from applicants who paid through GCash while securing an appointment from DFA’s online passport appointment system website.

“Based on the advice received from Paymaya, the payment gateway for all passport appointments online, the reported issues occurred as some transactions which have already been declined by Paymaya were still approved by GCash,” the DFA said.

“Thus, applicants’ GCash accounts were still debited even if they did not receive appointment confirmations,” it added.

The DFA, through its Office of Consular Affairs (OCA), assures the public that it is closely coordinating with Paymaya as they resolve the issue with GCash.

DFA temporarily closes NCR West consular office as 7 staff contract COVID-19

Marje Pelayo   •   September 20, 2021

MANILA, Philippines – The Department of Foreign Affairs (DFA) advises the public that the operations of its consular office (CO) located at SM City in Manila are temporarily suspended from Monday to Tuesday (September 20-21).

This, after seven staff of DFA CO NCR-West contracted COVID-19, while others have been identified as close contacts.

The consular office has been temporarily closed for thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force for Emerging Infectious Diseases (IATF) and the Department of Health (DOH).

“Affected applicants for this period will receive an email providing them the details of their alternative passport appointment,” the advisory said.

For further updates, CO NCR-West can be reached by phone through the following numbers: (02) 8536-9995 and 0920-503-7256, or via the following email addresses:

* Email: ncrwest.so@dfa.gov.ph, dfancrwest@gmail.com
* For Passport Processing Concerns: dfancrwest.passport@gmail.com
* For Authentication Processing Concerns: dfancrwest.authentication@gmail.com
* For Passport/Apostille Releasing Concerns: dfancrwest.releasing@gmail.com

The department urges applicants to only refer to the official DFA platforms for announcements and updates.

DFA temporarily closes consular offices in Santiago, Tagum

Maris Federez   •   September 13, 2021

The Department of Foreign Affairs (DFA) has suspended the operations of its consular offices (CO) in Tagum City, Davao del Norte, and in Santiago City, Isabela from 10-14 September 2021 and 13-17 September 2021, respectively.

In a statement, the DFA said the personnel in the said consular offices have been infected with COVID-19 and other personnel has been identified as close contacts.

“As such, the COs have temporarily suspended operations to conduct thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force (IATF) for Emerging Infectious Diseases,” the statement said.

Affected applicants in CO Santiago with supposed appointments from 13-17 September 2021 will receive an email providing them the details of their alternative passport appointment.

Meanwhile, affected applicants in CO Tagum with supposed appointments from 10-14 September 2021 will be given new schedules from 15-24 September 2021.

The advisory added that applicants that require emergency or urgent consular services may contact CO Tagum by email (tagum.co@dfa.gov.ph / dfatagumconcerns@gmail.com /) or via landline (084 216 – 9846).

The CO Tagum will resume its regular operations on Wednesday, 15 September 2021, the statement further read.

The DFA said that it requested the public’s continued understanding as the department adheres to the prescribed measures against the COVID-19 pandemic for the safety of personnel and applicants.

Likewise, the Department urges applicants to ONLY refer to the official DFA platforms for announcements and updates.

DFA records 130 new COVID-19 cases among overseas Filipinos

Maris Federez   •   September 7, 2021

MANILA, Philippines — The Department of Foreign Affairs (DFA) reported a total of 130 new COVID-19 cases among overseas Filipinos over the previous week, bringing the total number of cases to 23,036.

The DFA also recorded 287 new recoveries, pushing the total recoveries to 13,215, and seven new fatalities bringing the total death toll to 1,376.

Infected overseas Filipinos undergoing treatment is at 8,445.

Compared to last week’s figures, the DFA said, the total number of recoveries increased by 2.22%. Europe was the only region that did not record new cases this past week.

Meanwhile, the number of countries and territories with confirmed cases of COVID-19 among Filipinos abroad has now reached 103, following reports from the Middle East, and the Asia and the Pacific regions.

The DFA, together with its Foreign Service Posts, said that it continues to monitor and assist Filipinos abroad amid the pandemic.

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