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Some customers say they still prefer Samsung

by UNTV News   |   Posted on Friday, October 14th, 2016

A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016. REUTERS/Kim Hong-Ji/File Photo

A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016. REUTERS/Kim Hong-Ji/File Photo

 

TAIPEI, Taiwan — Samsung customers around Asia were surging the tech store to return their Galaxy Note 7 devices this week.

Kuala Lumpur Samsung resellers are losing business said mobile shop owner Muhammad Sharil and hopes something will be done to compensate for their losses.

“Samsung gave us a chance to sell their products. So, when this issue cropped up, we were afraid customers would no longer trust Samsung products,” Sharil said. “I hope they can overcome this problem and if possible, Samsung should take the initiative to put out more advertisements and return confidence to their buyers because we are also affected by these incidents.”

Despite major technical problems and risks of the company’s flagship Galaxy Note 7 smartphone, some still say they will continue to trust the brand.

In Shangai, Galaxy Note 7 user Huang Mengjie returned his phone following Samsung’s decision to pull the plug on the device on Tuesday. He chose to replace it with another device from the same brand.

“I still support Samsung because I trust this brand. It can make good cell phones. I exchanged my Note7 for an S7 this time,” Mengjie said.

Other Shangai customers browsing for new Samsung products said they feel the same.

In Taipei, Note7 user Ms. Lu simply decided to exchange her phone for an older model.

“Although it is a little bit of a shame, I still like to use products from the Note series. I think it is pretty handy (…) I didn’t switch to other brands’ products. I still like to use Samsung so I just switched to the Note 5,” Lu said.

Samsung Electronics is now dealing with a huge blow to its reputation and outlook after failing to resolve safety concerns of the defective Note 7 units.

As the company works very hard to recover, it hopes to regain the trust of previous customers. — Amiel Pascual | UNTV News & Rescue

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Samsung unveils Galaxy S8 smartphone

by UNTV News and Rescue   |   Posted on Thursday, March 30th, 2017

South Korean tech giant Samsung Electronics lost to its rival Apple in the smartphone scene after the embarrassing withdrawal of the fire-prone Note 7S.

Now, it is back with a bang.

Boasting some of the largest wrap-around screens ever made, Samsung’s long-awaited Galaxy S8 is finally unveiled.

“This is a big one, and Ithink that Samsung had a lot to prove — and I think they did. I mean I haven’t used the phone for extended period of time but what I’ve seen so far is very positive,” said Patrick Moorhead, president and principal analyst of Moor Insights & Strategy.

Two versions of the Galaxy S8, code-named ‘Dream’, internally, were launched at a media event here in New York on Wednesday: 6.2-inch and 5.8-inch curved screens – the largest to date for Samsung’s premium smartphones.

“We spent a little bit of time about the new battery suit safety program they had, which I think was a good thing, but I think to consumers, if it’s a great phone, that’s going to just fade into the background,” Moorhead said.

The phones, which will go on sale on April 21, are slightly longer but comparable in width to their predecessors as Samsung has eliminated nearly all of the bezel borders around the face to maximize the screen surface area.

The S8 features Samsung’s new artificial intelligence service, Bixby, with functions including a voice-commanded assistant system similar to Apple’s Siri. — UNTV News and Rescue

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Customs seizes P20-M worth of fake iPhones, Samsung

by UNTV News   |   Posted on Wednesday, February 8th, 2017

MANILA, Philippines — Officials of the Bureau of Customs (BOC) have already opened on January 12 the boxes from China which was named under consignee, Autumnway

The boxes contain an estimated 400 fake iPhones, 100 fake Samsung phones, fake Samsung powerbanks, other cellphone gadgets and even vape cigarettes.

There were also spare parts like LCD screens which can be used to make cellphones.

According to the Intellectual Property Rights Division (IPRD), the boxes were suspicious because the declared items in the document states office supplies, office equipment and furniture.

BOC is preparing for the cases to be filed against the consignee, broker and importer of the smuggled gadgets.

“It will be automatic seizure because of misdeclaration. We’ll file the necessary administrative charges against the broker and the importer…this is a criminal offense and it’s smuggling,” said Atty. Zsae Carrie de Guzman, chief of the IPRD.

“We have placed this shipment under surveillance for a week because we had derogatory information that the container contains cellphones,” added De Guzman.

Meanwhile, intelligence reports that are currently being verified by BOC say, more shipments are expected to arrive in the country containing various smuggled items.

For this reason, BOC is continuing to guard ports to ensure that no smuggled items will be sold in the market. — UNTV News and Rescue

WATCH: BOC Commissioner Nicanor Faeldon on Get it Straight with Daniel Razon

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Samsung Electronics says battery caused Note 7 fires, may delay new phone launch

by UNTV News   |   Posted on Monday, January 23rd, 2017

A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016. REUTERS/Kim Hong-Ji/File Photo

Samsung Electronics Co Ltd indicated on Monday that its latest flagship Galaxy S smartphone could be delayed as it pledged to enhance product safety following an investigation into the cause of fires in its premium Note 7 devices.

Wrapping up its months-long probe into the cause of the Note 7 debacle, the world’s top smartphone maker said faulty batteries from two suppliers were to blame for a product failure that wiped $5.3 billion off its operating profit.

Samsung mobile chief Koh Dong-jin said procedures had been put in place to avoid a repeat of the fires, as investors look to the launch of the South Korean tech giant’s first premium handset since the Note 7, the Galaxy S8, some time this year.

“The lessons of this incident are deeply reflected in our culture and process,” Koh told reporters at a press briefing. “Samsung Electronics will be working hard to regain consumer trust.”

However Koh said the Galaxy S8 would not be unveiled at the Mobile World Congress (MWC) trade show in Barcelona, which begins on Feb. 27, the traditional forum for Samsung premium product launches. He did not comment on when the company planned to launch the new handset.

Investors have been looking to the investigation into the Note 7 failure to reassure consumers that the company is on top of the problem and can be trusted to fix it.

Samsung’s reputation took a hammering after it announced a recall of fire-prone Note 7s, only for reports to emerge that replacement devices also caught fire. Images of melted Samsung devices spread on social media and airlines banned travellers from carrying them on flights.

The handset, Samsung’s answer to Apple Inc’s iPhones, was withdrawn from sale in October less than two months after its launch, in one of the biggest tech failures in tech history.

SHORT CIRCUITS

Investigations by internal and independent experts ruled out problems with the Note 7’s hardware and software, Samsung said.

Instead, manufacturing and design defects in Note 7 batteries caused short-circuiting, Koh said.

Samsung Electronics did not name the battery suppliers on Monday but previously identified them as affiliate Samsung SDI Co Ltd and China’s Amperex Technology Ltd (ATL). SDI said in a statement it would invest 150 billion won ($128.56 million) to improve product safety and expected to continue to supply batteries for Samsung phones.

Samsung said it accepted responsibility for asking battery suppliers to meet certain specifications and did not plan to take legal action against them. The company touted longer battery life and fast charging as major improvements when it launched the Note 7.

Among other measures to boost safety, Samsung said it had implemented an eight-point battery check system to avoid any such problems going unnoticed in future.

While Samsung Electronics’ mobile division is expected to have bounced back from the Note 7 failure during the fourth quarter, experts remained cautious about the outlook for sales of future flagship devices.

“The current situation is not largely different from that of the first recall when it pointed fingers at batteries,” said Park Chul-wan, a former director of the Centre for Advanced Batteries at the Korea Electronics Technology Institute.

“Consumers will accept the results only if there is no problems with S8.”

Patrick Moorhead, president of technology analyst and advisory firm Moor Insights & Strategy, said however that he thought Samsung had done enough to convince consumers that it can “prevent future issues”.

Samsung Electronics shares ended up 2.3 percent in the flat wider market, buoyed by hopes the firm had been able to draw a line under the Note 7 fiasco.

The South Korean firm expects fourth-quarter operating profit to hit a more than three-year high, driven by booming chip sales. That forecast pushed Samsung’s share price to a record high this month.

Samsung will announce its final earnings figures on Tuesday.

(Reporting by Hyunjoo Jin and Se Young Lee; Additional reporting by Dahee Kim; Editing by Stephen Coates)

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