A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016. REUTERS/Kim Hong-Ji/File Photo
TAIPEI, Taiwan — Samsung customers around Asia were surging the tech store to return their Galaxy Note 7 devices this week.
Kuala Lumpur Samsung resellers are losing business said mobile shop owner Muhammad Sharil and hopes something will be done to compensate for their losses.
“Samsung gave us a chance to sell their products. So, when this issue cropped up, we were afraid customers would no longer trust Samsung products,” Sharil said. “I hope they can overcome this problem and if possible, Samsung should take the initiative to put out more advertisements and return confidence to their buyers because we are also affected by these incidents.”
Despite major technical problems and risks of the company’s flagship Galaxy Note 7 smartphone, some still say they will continue to trust the brand.
In Shangai, Galaxy Note 7 user Huang Mengjie returned his phone following Samsung’s decision to pull the plug on the device on Tuesday. He chose to replace it with another device from the same brand.
“I still support Samsung because I trust this brand. It can make good cell phones. I exchanged my Note7 for an S7 this time,” Mengjie said.
Other Shangai customers browsing for new Samsung products said they feel the same.
In Taipei, Note7 user Ms. Lu simply decided to exchange her phone for an older model.
“Although it is a little bit of a shame, I still like to use products from the Note series. I think it is pretty handy (…) I didn’t switch to other brands’ products. I still like to use Samsung so I just switched to the Note 5,” Lu said.
Samsung Electronics is now dealing with a huge blow to its reputation and outlook after failing to resolve safety concerns of the defective Note 7 units.
As the company works very hard to recover, it hopes to regain the trust of previous customers. — Amiel Pascual | UNTV News & Rescue