Customers irked over late water interruption advisory from Manila Water and Maynilad

Aileen Cerrudo   •   June 19, 2019   •   2811

Customers of water concessionaires, Manila Water and Maynilad complained about the late posting of water interruption schedules.

Manila Water posted its advisory around 8:00 p.m. on Tuesday. However, several residents said they already lost water supply by 5:00 p.m.

One of the residents, Tessie Olmos, said she was surprised about the water interruption and hence was not able to store water at home.

“Hindi man lang sinabi, nag-abiso kung mawawalan o hindi kaya nagulat na lang kami nang bandang hapon na wala ng tubig. Hindi man lang kami nakapag-ipon (There was no advisory so we were surprised that there was no more water. We were not able to store water),” she said.

Another resident, Rey Tayag, said there was an advisory but it was already late.

Meanwhile, Maynilad posted its advisory on Facebook at 10:00 a.m. on Wednesday (June 19). The post read that there will be water interruption in several areas at 1:00 p.m.

Customers complained in the comment section saying there was not enough time for them to store enough water.

According to the water concessionaire, they are working on fixing the water interruption schedule. They also call on the public to understand the situation because there are a lot of things to consider to satisfy the need for water supply amid the limited resources.

“Short notice din naman iyong nangyari. After the technical working group meeting kahapon and after the press briefing, that was the only time na sinabi na there’s going to be a reduction. There was very little time for us to really list all the barangay and come up with a schedule (What happened was also at short notice. After the technical working group meeting yesterday, and after the press briefing, that was the only time it was reported that there’s going to be a reduction),” according to Manila Water spokesperson Jeric Sevilla Jr.

According to Maynilad’s Corporate Communications head, Jennifer Rufo, they need time to analyze the impact of their distribution system.

“As it was announced the implementation was already being done that let us a little bit of time to analyze kung ano iyong magiging impact sa aming distribution system (what will be the impact of our distribution system),” she said.

Meanwhile, the Metropolitan Waterworks and Sewerage System (MWSS) will investigate the complaints about the water interruption schedule of both Maynilad and Manila Water.—AAC (with reports from Joan Nano)

Maynilad warns customers against unauthorized agents collecting payments

Aileen Cerrudo   •   December 23, 2020

Maynilad is warning its customers against unauthorized agents going door-to-door to collect payments.

The water concessionaire received reports from customers about individuals visiting their homes, posing as Maynilad employees, and asking for payment. Reports also said these alleged employees would threaten customers of having their water supply cut if they do not pay.

ABISO SA CUSTOMERSNapag-alaman namin na may ilang tao ang nagpapanggap na Maynilad employee o authorized collecting…

Posted by Maynilad Water Services, Inc. on Tuesday, December 22, 2020

Maynilad reminds its customers that no individuals, not even Maynilad employees and its service providers, are not authorized to collect payments. Only authorized channels provided on the water concessionaire’s website are allowed to collect payments. AAC

Caloocan, Valenzuela, Quezon City to experience water service interruption until Dec. 7

Aileen Cerrudo   •   December 5, 2020

MANILA, Philippines — Maynilad announced that water service interruption in several areas in Caloocan, Valenzuela, and Quezon City beginning Saturday (December 5) until December 7 at 4:00 a.m.

Meycauayan and Obando, Bulacan also experienced water interruption around 10:00 a.m. on Saturday. Maynilad said the water interruption was due to the low water production at La Mesa Treatment Plant 2. This is also to give way to maintenance work.

Pansamantalang ibababa ang water production ng La Mesa Treatment Plant 2 simula mamayang gabi upang bigyang-daan ang…

Posted by Maynilad Water Services, Inc. on Friday, December 4, 2020

Maynilad also warned of discoloration in the water supply. Customers are advised to cover their faucets with cloth to filter the water once services return on December 7. AAC

Expect daily water interruption from Nov. 18 to 24 — Maynilad

Marje Pelayo   •   November 18, 2020

MANILA, Philippines — Maynilad Water Services on Tuesday evening (November 17) advised its customers to prepare for a 7-day intermittent water service from November 18 to 24.

In an advisory, the firm said high turbidity in raw water caused the sludge or mud to build up in its basins.

Maynilad said it has to treat poor quality water first hence the need for a longer service interruption period.

The firm asks its customers to store enough water supply while water tankers are deployed in affected areas to deliver clean drinking water.

Maynilad reminds customers to constantly check its Twitter account for the list of affected areas.

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