MANILA, Philippines – Food delivery service providers, FoodPanda, and GrabFood both announced the resumption of their services starting Tuesday, March 17 amid the enhanced community quarantine being enforced in Luzon.
The two firms made the announcement just a few hours after saying they will temporarily shut down their food delivery services.
In a press statement, FoodPanda said it has decided to continue operations following clarification from the Department of Trade and Industry (DTI).
“As clarified by the leadership of the Department of Trade and Industry, foodpanda is allowed to operate along with other food services platforms as providers of basic necessities,” it said on its Facebook page.
“We would like to reassure you that FoodPanda continues to operate as usual with free delivery on every order,” it added.
FoodPanda also assured it has implemented new measures to ensure security in using the delivery service.
“Our rider hubs provide hand sanitizer and masks free of charge to all our riders, who are instructed to wash their hands every two hours and after each time they handle a delivery,” it said.
It also encouraged its customers to switch to online payment to keep unnecessary human interactions to a minimum.
Meanwhile, Grab said it will resume GrabFood and GrabExpress operations on Monday afternoon with “skeletal delivery fleet.”
Grab earlier said it is working with the government on finding ways to continue serving Filipinos during this heath crisis.
“We are one with the government in combating the viral spread, and are working with the different government agencies to find ways to continue serving the needs of Filipinos during these times,” Grab said.
Prior to the declaration of enhanced community quarantine on Monday night, Grab suspended its GrabShare service in compliance with government efforts against the spread of novel coronavirus.
Under the enhanced community quarantine, the government has restricted the movement of people by implementing strict home quarantine. Only one person per household will be allowed to get out to buy basic needs.
Establishments allowed to operate during this period are only those that provide basic necessities such as supermarkets, pharmacies, convenience stores, hospitals, medical clinics, water-refilling stations, banks, money transfer, services, food preparation and delivery services, and power, energy, water and telecommunications supplies and facilities.
Operations of public transportation, including MRT, LRT and Philippine National Railways, public utility vehicles, are also suspended.
The enhanced community quarantine in the entire Luzon will be in effect from March 17 to April 13.