Bayan Muna files complaint vs Manila Water

Aileen Cerrudo   •   March 25, 2019   •   2259

Members of the Bayan Muna party-list

QUEZON CITY, Philippines — Bayan Muna Partylist has filed a complaint at the Metropolitan Waterworks and Sewerage System (MWSS) against Manila Water over weeks of water interruptions.

In a 20-page petition, the group wants Manila Water customers to no longer pay their bill this March. Affected residents should also receive compensation due to the difficulties they have experienced amid the water shortage.

“Ang gastos nila sa mga nakaraang linggo para lang makabili ng drum mga timba, makabili ng bottled water ay napakalaki kumpara doon sa kanilang average monthly bills, (Their expenses last week just to buy a drum of water or bottled water is too much compared to their average monthly bills)” Bayan Muna secretary general Renato Reyes said.

The group also wants the MWSS and Manila Water to conduct a public hearing where consumers can have an opportunity to be heard.

Aside from Bayan Muna, Jose Gallego a resident of Mandaluyong City also personally filed a complaint at the MWSS.

“Akala namin hanggang apat na araw lang, inabot pa kami ng isang linggo. Iyong tatay ko nga hindi na naidala sa ospital dahil dapat may therapy siya tatlong beses sa isang linggo. Ang nangyari hindi ko nadadala dito sa polymedic dahil pati polymedic walang tubig, (We thought it will only take four days, but it lasted a week. We were not able to bring our father to the hospital, he was supposed to have his therapy. It should be three times a week but even the Polymedic [General Hospital] is out of water)” he said.

MWSS chief regulator Patrick Ty said they will review the basis of the filed petition.

The MWSS and the officials of Manila Water held a meeting to determine the assistance they can provide to affected customers and whether they could suspend distribution of billing charges for March.

They also discussed about the possibility of a refund but it might still need to undergo a thorough process.

“Kasi hindi pa tayo sigurado. Ayaw kong sabihin na guilty sila baka sabihin naman ng Manila na prejudged na sila. Hindi ko po sila pine-prejudge. Klaro lang, hindi ko po sasabihin na kailangan po silang mag-rebate, pinag-aaralan lang po natin yan, (We’re still uncertain, we cannot say they are guilty. Manila Water might say they are being prejudged. I am doing no such thing. I am not saying they need to rebate, we are still reviewing it)” Ty said.

The MWSS already issued a Notice to Explain to Manila Water regarding the possibility of receiving penalty due to the water interruptions. Manila is given five days to respond.

The MWSS aims to come up with a decision by June if they will impose penalty against Manila Water or not. Meanwhile, the Manila Water still has no comment on the possible penalty or refund.—Aileen Cerrudo (with reports from Joan Nano)

Manila Water announces extension of water interruption in several barangays in Metro Manila

Aileen Cerrudo   •   April 12, 2021


MANILA, Philippines—The Manila Water on Monday (April 12) announced that the water service interruption in several barangays in Metro Manila will be extended.

The extension of service interruption is due to difficult conditions on the site of Manila Water’s damaged mainline at EDSA/Boni Ave. northbound.

Affected barangays will have no water service from 5:00 in the afternoon of Monday until 4:00 a.m. on Tuesday (April 13) as the company completes its permanent repair of the breakage.

The 600-mm mainline was damaged on Sunday evening (April 11), which resulted in a water service interruption to more than 30 barangays in Mandaluyong, Pasig, San Juan, and Quezon City.

The breakage, the Manila Water reported, was caused by AWIN Technology, a third-party contractor doing CCTV network installation.

Affected barangays:

Highway Hills
Barangka Ilaya
Barangka Itaas
Addition Hills
Wack-Wack East Greenhills
Barangka Drive
Barangka Ibaba
Pleasant Hills
Hagdang Bato Itaas
Hagdang Bato Libis
San Jose

Addition Hills
Corazon de Jesus
West Crame
Halo-Halo (St. Joseph)
Santa Lucia
St. Joseph
Little Baguio

San Martin de Porres
Bagong Lipunan ng Crame
Immaculate Concepcion


“Customers in these areas are encouraged to store just enough water for their needs within the water interruption schedule. This will also help avoid crowding around water tankers,” the Manila Water said in an advisory.

“While we apologize for the inconvenience these have caused thousands of our customers, we are working non-stop to restore water service as soon as possible,” Manila Water’s Group Head for Corporate Strategic Affairs Jeric Sevilla said. -AAC

Maynilad, Manila Water to extend no disconnection policy until end of MECQ in NCR Plus

Robie de Guzman   •   April 12, 2021

MANILA, Philippines – Water concessionaires Maynilad Water Services Inc. and Manila Water Company Inc. will extend the implementation of their no disconnection policy until the end of the modified enhanced community quarantine (MECQ), the Metropolitan Waterworks and Sewerage System (MWSS) on Monday said.

“This is to inform the public that the MWSS Regulatory Office (RO) has directed Manila Water Company, Inc. and Maynilad Water Services, Inc., to extend their suspension of all service disconnection activities (whether temporary or permanent) until such time that the modified enhanced community quarantine (MECQ) has been lifted,” MWSS chief regulator Patrick Lester Ty said in a statement.

Metro Manila and the nearby provinces of Cavite, Bulacan, Rizal, and Laguna have been placed under modified enhanced community quarantine (MECQ) from April 12 to April 30.

Water concessionaires are also directed to provide an uninterrupted 24-hour water supply in their service areas.

“This is to ensure that all customers receive clean and adequate water supply for their health and sanitation requirements, especially during this difficult time of the pandemic,” Ty said.

Meanwhile, the MWSS RO asked concerned local government units to assist water concessionaires as they conduct their meter reading and billing activities during the period of MECQ.

Malacañang identifies key features in new gov`t deal with Manila Water

Marje Pelayo   •   April 6, 2021

MANILA, Philippines – Malacañang  bared the key features of the new concession deal with Manila Water and Metropolitan Waterworks and Sewerage System (MWSS).

In particular, the agreement states the removal of government non-interference clauses which means the government will no longer be liable when fulfilling its regulatory functions to protect the consumer.

The deal also recognizes Manila Water as a public utility which makes it more accountable to the government and the public.

Provisions which unduly compromise medium and long term government liabilities have been also removed.

The Palace reiterates that the newly signed agreement is advantageous to the consumer such as the provision that corporate income tax cannot be charged to the consumer.

Tariff freeze will also be effective until December 1, 2022.

Also, the tariff adjustment for inflation will only be two-thirds of the consumer price index and the foreign currency differential adjustment has been removed.

“Dahil po dito sa bagong concession agreement, revised concession agreement sa Manila Water, protektado na po ang gobyerno at ang ating mga consumers,” said Presidential Spokesperson Harry Roque.

Meanwhile, the government will also renegotiate with another water concessionaire giant or Maynilad Water Services for a new concession deal.

President Rodrigo Duterte ordered the Department of Justice (DOJ) in 2019 to review the 1997 water concession agreements following the water crisis.



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