Bayan Muna files complaint vs Manila Water

Aileen Cerrudo   •   March 25, 2019   •   2044

Members of the Bayan Muna party-list

QUEZON CITY, Philippines — Bayan Muna Partylist has filed a complaint at the Metropolitan Waterworks and Sewerage System (MWSS) against Manila Water over weeks of water interruptions.

In a 20-page petition, the group wants Manila Water customers to no longer pay their bill this March. Affected residents should also receive compensation due to the difficulties they have experienced amid the water shortage.

“Ang gastos nila sa mga nakaraang linggo para lang makabili ng drum mga timba, makabili ng bottled water ay napakalaki kumpara doon sa kanilang average monthly bills, (Their expenses last week just to buy a drum of water or bottled water is too much compared to their average monthly bills)” Bayan Muna secretary general Renato Reyes said.

The group also wants the MWSS and Manila Water to conduct a public hearing where consumers can have an opportunity to be heard.

Aside from Bayan Muna, Jose Gallego a resident of Mandaluyong City also personally filed a complaint at the MWSS.

“Akala namin hanggang apat na araw lang, inabot pa kami ng isang linggo. Iyong tatay ko nga hindi na naidala sa ospital dahil dapat may therapy siya tatlong beses sa isang linggo. Ang nangyari hindi ko nadadala dito sa polymedic dahil pati polymedic walang tubig, (We thought it will only take four days, but it lasted a week. We were not able to bring our father to the hospital, he was supposed to have his therapy. It should be three times a week but even the Polymedic [General Hospital] is out of water)” he said.

MWSS chief regulator Patrick Ty said they will review the basis of the filed petition.

The MWSS and the officials of Manila Water held a meeting to determine the assistance they can provide to affected customers and whether they could suspend distribution of billing charges for March.

They also discussed about the possibility of a refund but it might still need to undergo a thorough process.

“Kasi hindi pa tayo sigurado. Ayaw kong sabihin na guilty sila baka sabihin naman ng Manila na prejudged na sila. Hindi ko po sila pine-prejudge. Klaro lang, hindi ko po sasabihin na kailangan po silang mag-rebate, pinag-aaralan lang po natin yan, (We’re still uncertain, we cannot say they are guilty. Manila Water might say they are being prejudged. I am doing no such thing. I am not saying they need to rebate, we are still reviewing it)” Ty said.

The MWSS already issued a Notice to Explain to Manila Water regarding the possibility of receiving penalty due to the water interruptions. Manila is given five days to respond.

The MWSS aims to come up with a decision by June if they will impose penalty against Manila Water or not. Meanwhile, the Manila Water still has no comment on the possible penalty or refund.—Aileen Cerrudo (with reports from Joan Nano)

Alamin ang deadline sa pagbabayad ng ‘ECQ Bills’

Marje Pelayo   •   June 9, 2020

MANILA, Philippines – Unti-unti nang bumabalik ang operasyon ng mga negosyo at balik trabaho na rin ang karamihang manggagawa matapos ang ilang buwang pagkatigil ng paggawa dahil sa pandemya ng coronavirus disease (COVID-19).

Subalit ang kinakaharap naman ngayon ng publiko ay ang kabi-kabilang bayarin sa tubig, kuryente, lisensya at iba nang hindi maputulan o mapatawan ng penalty. 

Hindi kailangang mag-alala dahil nagbigay ng palugit ang mga utility company at ahensya ng gobyerno para sa pagbabayad ng tinatawag na ‘ECQ bills’ o ang mga bayarin sa panahon ng enhanced community quarantine (ECQ).

Sa mga lifeline customer o mga kumukonsumo ng 10 cubic pababa, nagabiso ang Maynilad at Manila Water na maaring mabayaran ang bills hanggang August 31. 

Ang non-lifeline customers naman o ang mga kmukonsumo ng mas mataas sa 10 cubic meters ay maari pang magbayad hanggang July 31.

Ang mga customer naman ng Meralco ay makatatanggap ng dalawang bill ngayong buwan: isang installment payment plan bill na naglalaman ng kunsumo sa panahon ng ECQ at ang regular na buwanang bill. 

Kung ang konsumo ay 200 kilowatt hour pababa, maaring bayaran o hulugan ng hanggang anim na buwan ang ECQ bill simula June 15. 

Kung ang konsumo naman ay 201 kilowatt hour pataas ay maaring mabayaran ang ECQ bill hanggang apat na buwan. 

Samantala, sa mga nag-file ng 2019 income tax return (ITR) ay maaring makapagbayad hanggang June 15 lamang. 

Paliwanag ng Bureau of Internal Revenue (BIR), kailangan ng pamahalaan ng pondo upang tustusan ang mga programa nito kontra COVID-19 kaya hindi na ito magbibigay ng palugit.

Ang mga naipong renta naman, maging commercial o residential, ay maaring hulugan sa loob ng anim na buwan base sa inilabas na guidelines ng Department of Trade and Industry (DTI).

Sa mga may lisensya at rehistro ng sasakyan na na-expire sa panahon ng ECQ, maaring mag-renew hanggang August 3 ng walang babayarang penalty, ayon sa paalala ng Land Transportation Office (LTO).

Image may contain: text that says 'ANNOUNCEMENT LTO has EXTENDED THE VALIDITY OF DRIVER'S LICENSES that expired during the enhanced community quarantine (ECQ) to TWO MONTHS or 60 DAYS upon the lifting of the restrictions @DOTrPH @DOTrPH www.dotr.gov.ph'

Pinapayuhan lamang ang publiko na gawing online ang transaksyon nang hindi na magtungo pang personal sa mga opisina at makaiwas sa pagkahawa sa COVID-19. MNP (sa ulat ni Rey Pelayo)

MWSS, nagtakda na ng deadline sa pagbabayad ng water bill

Robie de Guzman   •   May 20, 2020

MANILA, Philippines – Nagtakda na ng deadline ang Metropolitan Waterworks and Sewerage System (MWSS) para sa pagbabayad ng water bills na halos tatlong buwang naipon dahil sa ipinatutupad na community quarantine.

Sa panayam ng UNTV program na Serbisyong Bayanihan ngayong Miyerkules, sinabi ni MWSS Chief Regulator Patrick Ty na mayroong hanggang Hulyo 31 para magbayad ng bill ang mga kumukonsumo ng 10 cubic meters pababa kada buwan.

Ang mga gumagamit naman ng tubig na mahigit sa 10 cubic meters kada buwan ay may palugit hanggang Agosto 31.

Pagpapauna ni Ty, asahan na ng mga consumer ang bahagyang pagtaas ng bill lalo’t panahon ngayon ng tag-init at marami ang nasa loob ng kani-kanilang mga tahanan kaya mataas ang konsumo sa tubig.

“Sana maintindihan natin, itong water bill na ito halos lahat sa mga consumer ay ito po yung water bill nila for March, April and May. During summer season din po ito, so mas mainit, mas madami ang consumption ng mga tao at alam natin since work from home halos lahat consumer,” aniya.

Nilinaw naman  ng opisyal na puwede namang utay-utayin ng mga consumer ang pagbabayad sa bill nila sa Manila Water at Maynilad.

Sinabi rin ni Ty na sa Hunyo 1 pa magsisimulang magbasa ng metro at maglalabas ng bill ang Maynilad at Manila Water.

Sa Agosto 1 naman sisimulan ng dalawang water concessionaires ang pamumutol sa serbisyo ng mga hindi makapagbabayad ng kanilang bill para sa mga kumu-konsumo ng 10 cubic meters pababa.

Setyembre 1 naman ang schedule ng service disconnection para sa mahigit 10 cubic meters ang konsumo bawat buwan.

Tiniyak naman ng MWSS na wala pa silang ipinatutupad na anumang adjustment sa singil ng tubig sa gitna ng umiiral na community quarantine.

“Importante sa atin na wala pong bills shock ayaw po natin na magulat ang ating mga consumers na bigla nalang lalaki ang kanilang water bill,” ani Ty. – RRD (mula sa ulat ni Correspondent Joan Nano)

Maynilad, Manila Water assure enough water supply amid COVID-19 threat

Aileen Cerrudo   •   March 11, 2020

Maynilad and Manila Water has assured the public they will be able to provide enough water supply amid the coronavirus disease (COVID-19) threat.

This is despite the continuous water level reduction in Angat Dam.

According to Maynilad Asst. Manager on Media Relations Grace Laxa, in order to keep providing enough water supply to their customers, they have to implement water service interruptions.

Mayroon tayong sapat na nirarasyon sa ating mga customers. Pero iyon nga mag-ipon sila sa oras na itinakda sa kanilang lugar, (We have enough water supply rationed to our customers. But they have to fill their supplies depending on the schedule in their area)” she said.

Meanwhile, Manila Water Spokesperson Jeric Sevilla said they will only implement water interruptions in the evenings in order for their customers to still be able to do household chores including disinfection.

“For most times of the day ay mayroon tayong tubig, (we have water)” he said.

The water concessionaires also advise the public not to hoard water supply which could cause more problems on top of the COVID-19 threat.—AAC (with reports from Joan Nano)

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