3-hour power interruptions burden residents in Metro Manila, parts of Luzon

Aileen Cerrudo   •   April 13, 2019   •   1890

Barangay Sto. Cristo, Quezon City resident Marie Louise Cacapit and her child spent the night inside their car because of the power interruption in their area.

“Sa sasakyan kami natulog para malamigan lang. Wala na ngang tubig wala ng kuryente napakinit pa ng panahon, maiiyak kana sa sobrang init, (We slept in the car just to cool ourselves off. There’s no water, no power and then with this heat)” she said.

READ: Power outages might last until April 21

Residents in Metro Manila and other parts of Luzon experienced a three-hour power outage, according to National Grid Corporation of the Philippines (NGCP).

Carmelito Inocencio, also a resident of Barangay Sto. Cristo Quezon City slept on the floor because of the extreme heat.

“Sobra talagang init grabe talaga, sa sahig na ako umano—sa semento para mahanginan, dito ako malamigan, (It was too hot, I slept on the floor just to feel the cold)” he said.

READ: DOE: No looming power crisis in PH

Thousands of residents in Metro Manila and other provinces in Luzon region including Caloocan, Parañaque, and parts of Bulacan and Cavite were affected by the three-hour power interruption.

National Grid Corporation of the Philippines (NGCP) declared a red alert status on Friday (April 12) for 13 hours, from 9:00 a.m. to 10:00 p.m.

NGCP’s data showed that power demand peaked at 10,334 megawatts while the available capacity is only 10,220 megawatts.

The Manila Electric Company (Meraclo) will have three-hour rotational power interruption for its customers to compensate for the low power reserve.

READ: Meralco assures no power outages during elections

Meralco Spokesperson Joe Zaldarriaga said there is not enough power reserves.

“Ngayon negative, ibig sabihin wala na talaga tayong mapagkukunang reserba. In fact, deficiency na tayo. Kapag sinabing red alert it means wala ka nang makukuhang reserba para punuan ang pagkukulang, (Now it’s negative. Meaning we have no reserves. In fact, there is a deficiency [in supply]. Red alert means there are no more reserves to fill the demand)” he said.

According to the Department of Energy (DOE) they did not expect the power supply situation to reach the red alert status.

DOE Spokesperson Usec. Felix William Fuentebella said four power plants already shutdown.

“Nagkaroon ng shutdown, nadagdag itong planta na bumigay. So apat na planta plus this on 150MW lumala sitwasyon, (Another power plant shut down. So from four power plants that shutdown plus this one. The situation is getting worse)” he said.

The energy department expects a new alert status by Saturday (April 13).

They also hope that the power situation in the Luzon region will become normal by Wednesday (April 17), when some power plants are expected to resume operations after their temporary shutdown.—Aileen Cerrudo (with reports from Joan Nano)

Singil sa kuryente, bababa ngayong Hulyo — Meralco

Marje Pelayo   •   July 10, 2020

MANILA, Philippines – Magpapatupad ng adjustment sa singil ng kuryente ngayong Hulyo ang Meralco.

Ayon sa kumpanya, asahan ang pagbaba ng electricity bill ng P0.0286 per kilowatt-hour (kWh).

Ibig sabihin, ang mga customer na may konsumong 200kWh ngayong buwan ay makatitipid ng P5.72 sa kanilang bill.

Makatitipid naman ng P8.58 ang may konsumong 300kWh;  P11.40 sa may konsumong 400kWh; at P14.30 naman sa may konsumong 500kWh.

Ayon sa Meralco, ang pagbaba ng kanilang singil ay bunsod ng mababang generation charge. 

Samantala, paalala naman nito sa mga customer na nais mag-refund ng mga overpayment na siguraduhing dala ang proof of payment nang binayarang bill; isang government-issued ID; at authorization letter kung nakapangalan sa ibang tao ang electricity bill. 

Magpapadala rin ang Meralco ng sulat sa mga kliyente nito na magpapaliwag ng detalye kung sino-sino ang maaring makakuha ng refund at ang proseso sa pagkuha nito. 

Muli namang tiniyak ng Meralco na hindi sila magpuputol ng kuryente hanggang sa buwan ng Setyembre. MNP (sa ulat ni Rey Pelayo)

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Refund sa sobrang singil ng Meralco bill noong ECQ, nagsimula na

Robie de Guzman   •   July 9, 2020

MANILA, Philippines – Sinimulan na ng Manila Electric Company (Meralco) ang pagbibigay ng refund sa mga customer na siningil at nagbayad ng kanilang mga bill noong Abril at Mayo kung kailan ipinatupad ang enhanced community quarantine (ECQ) sa Metro Manila.

Kailangan lamang dalhin ng mag-aavail ng refund ang proof of payment ng bill, at government-issued identification card, lakip ng authorization letter kung naka-pangalan sa ibang tao ang linya ng kuryente.

Ayon kay Jeff Cochon, ang Business Center Manager ng Meralco Commonwealth Branch, may naka-hiwalay na linya para sa mga kukuha ng refund upang mas mapabilis ang proseso.

“Kung mayroong dumarating na customers ng Meralco para mag-refund, agad-agad pwede sila pumunta doon sa counter na ‘yon sa dulo. At agad-agad, aasikasuhin siya n’ong ating customer care reps,” dagdag pa niya.

Ngunit paglilinaw ng power distributor, hindi lahat ng kanilang kliyente ang sakop ng refund kaya magpapadala sila ng liham sa mga customer para sa detalye at proseso ng refund at kung sinu-sino lang ang maaaring makakuha nito.

Paalala rin ng kumpanya, may ipinaiiral silang installment scheme na maaaring gamitin ng mga konsyumer upang hindi naman sila labis na mabigatan sa pagbabayad ng kanilang bill sa kuryente.

“For those consuming 200 kilowatt hours and below based on their February 2020 bill, their installment scheme will be 6 months, spread out through 6 months,” ani Marco Mañalac, ang media relations officer ng Meralco.

“For those who are consuming 201 kilowatt hours and above based on their February 2020 bill, y’ong installment scheme naman nila is spread out through 4 months,” dagdag pa niya.

Muli ring tiniyak ng power firm na hindi ito magpapatupad ng disconnection operation hanggang sa buwan ng Setyembre. – RRD (mula sa ulat ni Correspondent Asher Cadapan Jr.)

Meralco apologizes for ‘bill shock’; to explain bill computation

Aileen Cerrudo   •   July 6, 2020

Meralco will send personalized letters to their customers explaining the estimated and actual bill consumption after hundreds of reports were filed due to confusion over Meralco’s bill computation.

“I think it is our obligation and responsibility to educate and inform our customers on how their bill is properly computed,” according to Meralco First Vice President and Head, Customer Retail Services and Corporate Communications Victor Genuino.

The Energy Regulatory Commission (ERC) received around 47,000 complaints from individuals regarding their electric bill while Meralco received over a hundred complaints.

The ERC said Meralco was not able to abide by their directive that the estimated and actual reading should be properly stated in the electric bill. There should also be a separate bill for the computation of the monthly installment.

Committee on Energy Chairman Senator Sherwin Gatchalian also questioned Meralco’s computation of their customers’ electric bill.

“Pinatong niyo na lang doon sa previous reading nang hindi naka-breakdown. So how did you find out kung adjusted na iyon? (You [Meralco] just added it to the previous reading without any breakdown. How did you find out if it was already adjusted?) You expect me to just blindly trust Meralco?” Gatchalian asked.

Meralco also said they will have additional call center agents to immediately cater to the concerns and complaints of their customers. The electric company also said their customers can refund their full payment if they wish to avail the monthly installment. AAC (with reports from Harlene Delgado)

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